Case Studies & Presentations

Proactive Service Assurance via Closed Loop Predictive AI/ML

Our Catalyst project was inspired by Service Providers' need to continuously improve their quality of service (QoS) while lowering operations and maintenance costs. Today’s transforming networks are extremely complex, consisting of legacy and SDN/NFV infrastructure, and cannot be effectively managed manually.

Revenue Leakage Detection & Prevention Identifies $US Millions for Enterprise CSPs

Enterprise Communications Service Providers experience substantial unnoticed revenue leakage due to ill-defined processes, the complex composition of their operations, and lack of automation. Download our case study to read how three tier 1 service providers effectively and accurately detected widespread revenue leakage in real-time.

MVNO CoopVoce saves 10,000 online hours in just five months 2018

Read how the fastest growing MVNO in Italy, CoopVoce, used Enghouse Tweakker Device Guides to improve customer service quality while reducing OPEX by €500,000 annually. Learn how they produced a breaking record number of 10,000 online support hours in just 5 months!

CEM Macau Case Study

As CEM Macau telecom engineering team analyzed different approaches to improve ICT network operations, they soon faced several challenges. There was no centralized end-to-end visibility of fault management events from their multi-vendor equipment platforms. Gain insight on how Companhia de Electricidade de Macau (CEM), a leading Asian electric utility modernizes their telecom operations.