Facing a critical infrastructure update, a utility company transitioned to Enghouse Networks’ BSS/OSS Suite, effectively managing their vast hydropower network. The solution offered seamless integration of network management with Aktavara and process automation through Webtop Workflow, streamlining operations across 300,000 square miles. Despite COVID-19 challenges, the phased migration concluded successfully, maintaining uninterrupted service. The new system not only enhances service delivery and operational efficiency but also reduces costs, benefiting over 14 million customers. This infrastructure overhaul demonstrates the utility’s commitment to reliable, sustainable power provision.
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