Do you have the device switchers and sharers nightmare in your network?
Enghouse Mobilethink eBook
Based on Mobilethink data, switchers and sharers form a large share of an African operator’s subscriber base. These subscribers are a valuable customer segment and they share a common need…they demand much more time from customer care call centers than average subscribers.
One of Mobilethink’s African customers found that 15% of their subscribers were switchers and sharers. On average a switcher customer occupies call center 127% more compared to an average user.
The challenge of the device switchers and sharers dilemma is one of the areas where many mobile operators get it wrong due to legacy Device Management solutions. Why? This eBook gets to the heart of Africa’s switcher and sharer problem and presents a unique solution to send it to the history books.
Download now and get rid of your switchers and sharers nightmare!