Orchestrate and automate real-time context based customer engagement for your customer journey.
Deliver the right message at the right moment
Timing is essential for relevant customer engagement and successful sales conversions. Mobilethink Customer Engagement solution provides the ability to deliver messages to your customers at the relevant moments, rather in scheduled batch deliveries. It is based on real-time device detection which triggers the customer engagement process should the subscriber fall in any of the predefined segments.
Segment your customers based on rich data
The starting point for efficient and relevant marketing is customer segmentation based on rich data. For example – device capability, subscription, billing and location data. When the exact device capabilities of a subscriber are combined with his currently subscribed services, it opens up various upsell opportunities. In addition, the more accurate and rich the data is, the higher the chances are for successful upsell.
Capture all upsell opportunities efficiently
Within your subscriber base there are multiple upsell opportunities at any one time. But capturing them and maximizing revenue is impossible without an automated process. That’s where the Mobilethink Customer Engagement solution comes in, allowing you to effectively engage with subscribers automatically
Orchestrate a life-cycle long customer engagement process