Our architecture provides the flexibility, features and framework components that enables mobile operators to evolve their service portfolio to include richer and more interactive services, while also reducing time to market.
Enghouse Networks Call Completion solutions represent a considerable opportunity for network operators to increase ARPU and customer loyalty, by enabling the completion and stimulating the initiation of calls that would not be possible otherwise.
In a typical mobile network, up to 70% of calls are answered, completed, and paid for. However, the 30% of unanswered calls represents significant missed revenue, due to the terminating subscriber being busy, unavailable, or simply not answering the call.
Most subscribers use a standard ringtone and are unaware of the personalisation options that are available that can enhance not only their own experience, but the experience of those who communicate with them.
All of the Call Completion solutions are based on the same scalable and flexible voice transcoding platform, which enables considerable savings for operators when purchasing multiple solutions within the suite.