Customer Experience Management
New disruptive technologies bring dramatic changes to the telecom industry and have a significant impact on the customer experience (CX). For communication service providers, digital and seamless customer journeys hold the key to unlocking customer satisfaction, drive sustained market differentiation and are the backbone of a truly customer-centric strategy.
Enghouse Networks provides a complete suite of applications that enables digital providers to streamline their business processes and transform their customers’ experiences by re-designing the entire customer journey. For providers’ business customers, Enghouse Networks provides scalable and proven cloud-based contact center solutions.
Shift the focus to intuitive self-service to empower your support team, develop valuable community forums, and entrust your end-users with real-time visual analytics that are based on real-time mobile usage. These customer-focused initiatives mitigate churn and achieve great cost savings while transforming your billing and support processes into trust-worthy, transparent practices.
The Enghouse Networks data collection technology and services center the voice of your customer at the core of your CX action plan. In addition, audio data mining and recording capabilities can test for customer sentiment and churn indicators, and generate competitive insight.