The constant fragmentation of the handset market coupled with the boost of BYOD subscriptions reduce control and visibility over device fleet. And that’s a major challenge for both network and virtual mobile operators. Managing, supporting and safeguarding all these handsets lead to high operational costs and drive the need for effective device management systems (DMS).
For more than a decade, Enghouse Networks has enabled MNO and MVNO businesses to deliver a seamless end-user welcome experience and to maximize mobile data adoption through real-time device detection (ADD), automatic service provisioning (ADC & APN Setup), and in-depth device analytics.
Deliver the ultimate support experience while slashing customer care call volumes and average handling time (AHT) by transforming your customer service processes with self-service options, and empowering customer care agents with rich step-by-step visual guides.
The Enghouse Networks carrier-grade Device Management System (DMS) also helps operators to drive greater customer lifetime value (CLV) and reduce customer churn. With access to a visual orchestration wizard, your organization can automate real-time context-based engagement to fit your customer journeys, engaging them from day one.