Service Assurance

Enables service providers to meet the challenge of improving service quality and lowering operations and maintenance costs while their networks are transitioning at an accelerating pace. We deliver scalable, future-proof service assurance solutions with experience from hundreds of successful installations worldwide.

Enghouse Networks provides end-to-end service assurance solutions for broadband, wireless, and converged networks, including those providing Next-Gen, 3G, 4G, LTE and IP services. Our carrier class solutions improve service quality while reducing your network operation and maintenance costs.

With 25 years of network management experience and hundreds of installations, our solutions enable efficient operations around the world at wireless and fixed service providers, local and state governments, public safety, defense departments, power and gas utilities, and railroads.

Are Our Solutions a Fit for Your Network?

Telecommunication networks and associated service offerings are evolving at an accelerating pace worldwide. This is happening not only with mobile and fixed multi-service telecom operators, but also within large enterprise networks operated by utilities, transportation companies, and government entities.

These transitional networks are in reality, hybrid networks consisting of “legacy”, “next-gen”, and elements of the “digital transformation” phase such as 5G, SDN/NFV, and IoT. Monitoring and controlling these networks and the associated services that they deliver are difficult tasks, with related hurdles and opportunities that are unique to each operator. Service assurance systems must stay ahead of these fast-paced network changes.

Our clients partner with us to achieve architectural flexibility, increased functionality and automation, advanced technology deployment, scalability, and 3rd party interoperability.

With 25 years of network management experience and over 200 installations, Enghouse Networks provides end-to-end service assurance solutions that improve service quality while reducing your network operation and maintenance costs. Read our OSS BSS whitepaper for insights from our experts.

Download our latest OSS/BSS whitepaper, “A Customer Centric approach to OSS/BSS” to learn more.

Download A Customer Centric approach to OSS/BSS
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Fault & Event Management

Enables proactive fault management with auto-discovery, policy management, alarm enrichment and filtering. Out-of-the-box, intelligent agent interfaces for more than 200 network element types, with one-touch deployment, discovery, and monitoring.

Performance Management

Provides deep collection of network performance metrics with flow, log, and end user experience data. Delivers early indication of performance degradation for rapid intervention and prevention of service quality issues. Builds historical baseline, notifies when deviations occur, and enables predictive analysis and network planning.

Topology Service Correlation

The Enghouse state-aware data model of physical, logical, and service layers enable complex, service impact analysis. Modelled domain specific rulesets (use cases and inference cases) can be created and reused with little modification.

Network Visual Intelligence

With Network Visual Intelligence, your teams can gain invaluable insight on service impact, enabling them to be more responsive and to prioritize network and customer issues accurately. With powerful automation, you can provide real-time service monitoring and proactive notifications to your customers.

Trouble Ticketing Management

Enghouse provides automated routines and repeatable processes for trouble management that allows NOC users, field engineers, managers, and third parties to easily view and manage trouble tickets with one-click simplicity.

Network Auto-Discovery

Auto-discovery enables fault and event management systems to discover network elements, their configuration, and links between them to simplify system administration and enable topology-based correlation. GIS-based location data informs overall geo-topology of the managed network to automatically capture, display, and synchronize.