Unleash the Power of Comprehensive Device Management with our Device Management System (DMS)
Our Device Management System (DMS) revolutionizes the approach to device configuration, campaign management, reporting, and device intelligence. Specially engineered for CSPs, DMS caters to a vast array of use-cases, enhancing user experiences, and driving targeted campaigns while providing in-depth insights into device population. From precise APN configuration and advanced reporting to superior customer care and device guides, DMS is a crucial tool for MNOs, MVNOs, and MVNEs. Furthermore, it integrates flawlessly with north- and southbound systems including EIR, SMSC, Billing, CRM, and BI.
DMS also excels at managing every aspect of the customer life cycle, from service activation and provisioning with certified configuration settings to deep analytics at both the device and subscriber level, all while promoting real-time, context-based customer engagement. With high device detection accuracy and effortless service activation, DMS provides real-time insights for improved customer relations. It also offers the flexibility of cloud, hybrid, and on-site deployment models.
For the modern, always-on customer, DMS facilitates differentiation of counterfeit devices and promotes business growth through an improved understanding of your customer base.
Key Benefits
Key Features
Robust Design
Daily-tested TAC data and certified Over-the-Air (OTA) settings for ensured reliability and performance.
Automatic Detection and Configuration
Advanced detection methods including network, log, HLR, Automatic Fault Detection (AFD), and SIM triggered detection. Detections leads to campaigns and to configurations including optimized iOS auto-configuration via XML configuration profiles.
Customer Care and Self-Care
A white-label customer care and self-care web interface for personalized and efficient customer support for both zero-touch engagements and in events where customer care agents are involved. Focus is on improving customer experience while at the same time reducing time it takes to manage the interaction.
Reporting and Device Intelligence
Create advanced reports in DMS directly, follow most important data with predefined reports and dashboards, and integrate current BI solutions to DMS to enrich your current BI experience.
Device Campaigns
Run advanced campaigns triggered by device and SIM swaps and combine campaign triggers with information from external systems to make the campaigns as relevant for the customers as possible.
Device Guides
Step-by-step guides for setting up devices to ensure optimal usage and complete utilization of all features. The focus is to extend and make support efficient even for use-cases outside of your product offering (like helping customers to configure Gmail).
