Network Complexities Made Simple
Enghouse Customer Care handles the majority of network-related calls with useful, up-to-date related information on coverage and faults in any location.
Our solution empowers customer facing channels to answer the difficult questions about your network without the fuss. Enghouse Customer Care predicts data speeds in your 3G and 4G network as well as service disruptions and their expected recovery times.
Key Benefits
Key Features
Real-Time Network Information
Care teams are fully informed about what is happening in the network in near real-time.
Advanced Search Capabilities
Quickly locate customers by address, points of interest or coordinates.
Identify a customer’s nearest serving cells, its distance and direction.
Technical users can also search for cells, sites and faults by ID or name.Automated Source System Integration
Our solution offers the safety of controlled data merging, full source data traceability as well as Telco-grade stability.
Handset Capability Filters
Ensure customers are informed on what services and speeds are available for their handset.
Upsell and promote new handsets filter coverage services based on user device capabilities.Problem Area Visualization
Not all network issues are related to faults. Some problem areas enable planning and operation teams to present the known and scheduled weak spots of the network to keep care teams informed.
