Turn Network Complaints from Noise to Knowledge
Enghouse Customer Experience Tickets (CET) is a consolidated network complaint handling system designed to make light work of complex multi-domain network correlation. CET enables users to get a one-click, instant overview of the network situation at multiple locations and across different slices of time.
Key Benefits
Key Features
Purpose Designed Interface
The CET UX is focused on efficiently managing and analyzing tickets in one streamlined workflow.
Robust & Scalable
CET runs on a small hardware footprint but is capable of handling a very high user load.
Automated Analysis & Customer Response
Common but invaluable customer feedback can be automated to keep your hands free but your customers informed.
Flexible Integration Options
CET can collect customer cases from multiple sources and supports bi-directional ticket exchange with other case management tools such as Salesforce, Zendesk and Remedy.
Real-Time Data Feeds
CET utilizes the common network sources building confidence in the system.
