MVNO CoopVoce saves 10,000 online hours in just five months
Improving the customer service experience while reducing customer care costs is on MVNOs agendas, while at the same time being the favorite promise of all care platform vendors. However, few succeed in achieving this goal.
The fastest growing MVNO in Italy, CoopVoce, made this dream a reality. With the help of Enghouse Tweakker’s Device Guides solution, CoopVoce produced a breaking record of 10,000 online support hours in just 5 months while also reducing annual customer care costs by €500,000.
Learn exactly how they did it – and how you can too – by downloading our case study.