Voice Interaction Platform
Centralised control for voice interconnect operations
Rapid creation and deployment of voice services
The Enghouse Networks Voice Interaction Platform enables telecom operators to instantly design, deploy, and manage voice services through a flexible service creation environment.
With a graphical interface and powerful media processing capabilities, operators can introduce innovative voice services while maintaining carrier-grade reliability.
Key Benefits
The platform supports integration with telecom networks and service platforms, enabling operators to introduce new voice capabilities while maintaining existing infrastructure investments.
Capabilities / Key Features
Scenario: Telecom operators launching new voice services often face complex development cycles and extensive integration efforts. This slows service innovation and limits the ability to respond quickly to evolving customer demands, while increasing dependency on specialised development resources.
Solution with Voice Interaction Platform: By providing a media server environment combined with a graphical Service Creation Environment, Enghouse Voice Interaction Platform enables operators to design and deploy voice services using drag-and-drop tools. Service logic and call flows can be defined and modified quickly, reducing the need for custom development and simplifying service deployment across the network.
Results: Faster service rollout, reduced development effort, improved agility in service creation, and consistent deployment of voice applications across environments.
Why Choose VIP?
Deliver scalable and reliable voice services across modern communication environments.
As customer expectations evolve, operators must support a growing range of voice-based services while maintaining service quality and operational efficiency. Real-time processing and service consistency are critical to delivering seamless voice interactions.
Enghouse Networks enables operators to execute voice services efficiently within a scalable platform, supporting advanced applications such as IVR and automated interactions. This allows operators to enhance customer engagement while ensuring reliable service delivery across increasing traffic demands.
FAQs
VIP
Yes. Call flows and service logic can be updated through the SCE without complex development cycles or service interruption.
Yes. It provides structured voice menus, faster response times, and more consistent service access, helping reduce wait times and improve call handling quality.
Yes. VIP includes configurable voice network gateway capabilities that support RTP routing and interconnection across different voice domains within the operator environment.
Yes. VIP includes multi-tenant architecture that allows operators to host and manage separate IVR services for multiple enterprise customers within a single platform.
Yes. VIP supports SIP and IMS signaling for core network integration and connects with backend systems through interfaces such as HTTP, SOAP, SMPP, and database connectors.
Yes. VIP integrates with ASR and TTS engines through standard MRCP, enabling voice-driven service flows beyond DTMF interactions.
VIP includes a graphical Service Creation Environment (SCE) with drag-and-drop flow design, allowing operators to build and deploy call flows without complex coding.
Its graphical service creation environment allows operators to design and deploy new voice services faster, without long custom development cycles.
VIP handles call identification, segmentation, and menu-driven flows before calls reach the contact center, reducing the volume of interactions that require agent intervention.
VIP is designed for telecom-grade scale, supporting high volumes of concurrent sessions while maintaining reliable, low-latency service execution.
Yes. VIP is an IP-based platform compatible with NGN and IMS environments, and it can be deployed on-premise or in virtualized infrastructures.
VIP supports on-premise and virtualized deployments, giving operators flexibility across different infrastructure models.
VIP is deployed in production across multiple Latin American operators, including carrier-grade environments handling more than 30,000 RTP ports.
VIP includes dashboards and reporting, role-based user management, access and navigation logs for auditability, and inbound access control to support day-to-day operations.
VIP supports pre-answer IVR for contact centers, hosted IVR services for enterprise customers, IVR self-service applications, voice announcements, notifications, and conditional call routing across NGN and IMS networks.
