Metered and Convergent Billing Solutions
Nowadays, Operators are pushed to reconsider their efficiency levels, optimize customer service, and better manage revenue streams and resources. Building customer loyalty and creating compelling customer journeys are key strategic objectives for all Service Providers that are planning to survive the never-ending battle to acquire new subscribers. Enghouse Networks Billing as a Service solutions have been the cornerstone of the telecom business offering rating and billing convergence and enabling customers to manage OTT, Utility and IoT products.
Products
Billing SaaS
Enghouse Billing SaaS platform provides integrated order entry, order management, workflow, billing and provisioning capabilities via a Software as a Service (SaaS) business model. SaaS is enabling Service Providers to reduce time to revenue while delivering the ability to rapidly launch next-generation converged telecommunications services.
Order Orchestration & Workflow
The Enghouse Workflow Business process management (BPM) engine manages every aspect of an order both internally and externally. Create distinct processes for each product and service offered while automating complex integrations for all types of orders: New, MACD, Collections, Trouble Ticket and Payments.
Resources
Featured Document
Automation is the name of the game these days. Employees may initially be resistant but getting them on board is a critical part of the change management process. Engaging employees can unlock tons of efficiencies in your operations. Enghouse Networks offered New Horizon Communications (NHC) the quality and level of service we needed at the budget we wanted. They were also willing to give us more control over and visibility into our billing processes.
Billing as a Service is a comprehensive solution for telecom service providers that streamlines billing and order management, improving efficiency, customer service, and revenue management.
Billing as a Service consists of two primary components: Billing SaaS and Order Orchestration & Workflow.
Billing SaaS is a turnkey, hosted solution that provides integrated order entry, order management, workflow, billing, and provisioning capabilities for Communication Service Providers (CSPs).
The key benefits include mediation and rating for any metered usage, configuration and billing for any service offering, a dedicated mobile app for e-Billing presentment, and fully integrated managed taxation for all services and jurisdictions.
Billing SaaS offers Configure Price Quote (CPQ), Order Orchestration, Service Fulfillment, Billing, Invoice & Finance Management, and Native CRM Support.
Order Orchestration & Workflow is a component that focuses on Business Process Management (BPM), enabling companies to define, manage, and automate provisioning and fulfillment.
The key benefits include no more lost orders or delayed customer responses, processing ancillary services from one application, managing exceptions and escalations, and flexible APIs for native integration with industry leading CSPs.
The main features include Real-Time Ordering, Comprehensive Set of APIs, Automate Processes, Automated Provisioning, and System Notifications.
By streamlining billing and order management processes, the platform enables CSPs to offer better customer experiences, more efficient order processing, and quicker response times.
Yes, Billing as a Service offers native CRM support, including out-of-the-box integration with Salesforce.
Yes, Billing as a Service is designed to manage a wide range of services, including OTT, utility, and IoT products.
Yes, Billing as a Service includes a dedicated mobile app for e-Billing presentment.
The platform offers fully integrated managed taxation for all services and jurisdictions, streamlining tax calculations and compliance.
Yes, Order Orchestration & Workflow automates provisioning, service activation, and deactivation through its Automated Provisioning feature.
Yes, the platform supports sending internal and external communications via email and SMS through the System Notifications feature.
