InCharge – Smart Platform for B2B Service Management and Monetisation
Grow your B2B accounts and portfolio with agile self service
InCharge – your Smart Platform for B2B services and Offers
Launch or consolidate services, enable discovery and purchase, with rich billing and support.
InCharge is a complete, digital-first platform for building, managing and growing your B2B service portfolio and customer accounts. It offers outstanding self-care for you and your enterprise customers, back by an intuitive interface and flexible portals, accelerating their journeys and giving you control.
Manage your B2B Services
Grow revenue, reduce costs and drive engagement
With InCharge, service providers can bring all their B2B service offers together into a single portal, streamlining the sales and purchasing experience for your service catalogue. Push offers, make automated recommendations and drive revenue – while reducing costs for you and your customers, and delivering digital engagement.
Customise Experiences
Adapt InCharge to your business needs
InCharge allows you to customise the experiences you deliver. It extends and enhances your brand, ensuring seamless service and catalogue management. The responsive UI enables easy navigation for your customers to their account and billing records – while allowing you to create promotions and drive them to the right audiences.
A Unified B2B Portfolio
The single pane of glass you need
Remove the friction from B2B customer journeys by unifying your services, so you can ease communication and build interaction through a single pane of glass. Your customers benefit from seeing all your offers, while service providers can easily access KPIs, review account status and obtain deep insights into service performance and success.
Complete Service Lifecycle Management
Plan, launch and retire services with ease
Build and optimise your service portfolio from a single platform that gives your team control. Track performance to tune your catalogue and plan efficient migration to new offers while retiring legacy products. InCharge gives you the tools for active lifecycle management, so you can differentiate while managing all your customer accounts.
Analytics and insights to drive success and optimise B2B operations
InCharge gives you powerful tools to track and manage your B2B business KPIs, providing comprehensive dashboards and automated alerting to keep you informed. It enables efficient operations and reduced overheads. With insights to optimise your business, you’re InCharge.
Accomplishment
Features
Insights and Invoice Distribution
View bill trends and usage across a wide range of reporting use cases. Drill into a hierarchy structure and create your own custom reports.
Ingest any Billing Data
InCharge handles data from any billing system, which means you can easily change suppliers, add new platforms and support new integrations.
Unbilled Usage and Alerting
Let your customers see their latest usage, preventing bill shock and enable them to create alerts to notify users of thresholds set.
Comprehensive Marketplace
Your customers can browse, compare and order hardware, checking stock availability. They can easily add new connections with auto-enrolment and MDM.
Web Self-Service
InCharge provides a rich set of interfaces, customised to your business, so your customers can easily self-serve their accounts.
eSIM Distribution
Company administrators can securely distribute QR codes to end users to active their eSIM profile and set policies for users.
Document Repository
Upload files and notify customers of important documents, contract information, managed service reports and more.
Ticketing System Interface
Connect to your ticketing system allowing users to view all open tickets and their current status, tracking progress and supporting SLAs.
Resources
Featured Document
InCharge Portal Product Overview
Our InCharge Portal takes the complexity out of multiple billing systems, allowing you to consolidate them into a single platform. It offers a variety of features and functionality, including bill analytics, self-service options, eCommerce and much more.
FAQs
InCharge Portal is a comprehensive platform designed to simplify digital transformation, consolidate billing systems, and enhance the customer experience for telecom businesses. It offers features such as bill analytics, self-service options, eCommerce, and more.
InCharge Portal tailors its features and functionality to meet the needs of diverse customer segments, including SMEs, enterprises, and the public sector, providing a consistent and personalized experience across the customer base.
The two main products for InCharge Portal are Telecom Expense Management (TEM), which helps businesses control communications costs and streamline device management, and eBill Presentment, which consolidates and processes CSP services and partner bills for customer convenience.
Yes, InCharge Portal can integrate with existing payment providers, allowing customers to view outstanding invoice payments, pending transactions, and payment confirmations.
InCharge Portal supports features such as secure customer messaging, real-time alerts, and digital invoicing, which facilitate compliance with industry regulations like GDPR, PAC, and invoice delivery.
Yes, InCharge Portal can automate processes, saving on costly service calls through self-service options, which ultimately leads to reduced operating costs.
Yes, InCharge Portal is available for deployment both on-premise and as a hosted solution, catering to different business requirements.
Yes, InCharge Portal allows businesses to track user interactions and feature usage, providing valuable insights for targeted marketing efforts and enhancing customer engagement.
Solution with Rator: Rator’s robust multi-tenant architecture allows the MNO to efficiently manage multiple brands on a single platform. Each brand can maintain unique configurations and product offerings, while Rator handles complex billing scenarios through its flexible billing engine. The MNO can offer Billing as a Service (BaaS) to Service Providers, enabling them to manage customer billing without needing to invest in their own infrastructure.
Rator’s automated invoicing, dunning processes, and customizable fee management ensure accurate and efficient billing operations for all brands, regardless of their size. This model not only attracts more wholesale customers, such as Mobile Virtual Network Operators (MVNOs), but also increases revenue potential by reselling additional services beyond just network connections.
Solution with Rator: The fintech company uses Rator to swiftly deploy its mobility services, taking advantage of the platform’s flexible product management and order automation capabilities. By integrating the Rator API into their existing systems, the fintech company enables a fully digital experience for customers, including seamless signup, subscription management, and self-care options. This integration supports the fintech company’s goal of increasing customer engagement and loyalty through innovative telecom offerings.
