Service Assurance Solutions
In a landscape driven by the rapid evolution of telecommunication technologies such as 5G, 6G, SDN/NFV, and IoT, Service Assurance by Enghouse Networks stands as a beacon of reliability and innovation. Our solutions are designed to manage critical services in real-time across multi-vendor, multi-protocol networks, addressing the unique hurdles and opportunities presented by hybrid networks consisting of legacy and next-generation elements.
Key Features
Multi-Vendor Network Assurance & Real-Time KPI Monitoring
Our technology-neutral, vendor-agnostic Service Assurance provides seamless integration and comprehensive network coverage. Harness the power of real-time KPI monitoring to proactively identify and address service trends and network anomalies.
Network Auto-Discovery & Fault Correlation
Experience carrier-grade Fault Management featuring intelligent agent interfaces, one-touch deployment, discovery, monitoring, and alarm enrichment. Our robust correlation engine offers timely fault detection and resolution, enhancing customer impact analysis.
Predictive Network Trend Analysis & Automation
Leveraging Artificial Intelligence and Machine Learning, our Service Assurance enables predictive trend analysis, identifying future network conditions and automating responses. Embrace the efficiency of automation and adaptability through TMF open APIs.
Topology-Based Correlation & Service Impact Analysis
Enghouse’s Topology-Based Correlation offers advanced root cause analysis and service impact analysis, correlating network topologies with service-impacting alarms, pinpointing outage causes, and improving operational quality.
Products
Fault Management
Carrier-grade Fault Management with real-time auto-discovery, policy management, alarm enrichment and filtering that monitors the entire network. Out-of-the-box, intelligent agent interfaces for more than 200 network element types, with one-touch deployment, discovery and monitoring.
Performance Management
Highly scalable Performance Management that identifies quality of service trends and network anomalies in real-time before they create service outages. Built-in automatic baselines and future predictions improve service quality and enable end-to-end capacity planning. With one year of raw performance data online, on the fly investigations are fast and accurate with built-in reporting provide powerful service-aware analytics.
Topology-Based Correlation
Enghouse Topology-Based Correlation provides a powerful root cause analysis engine that correlates network topologies with service-impacting alarms to pinpoint the specific cause of a service outage. Our model-based framework connects to inventory systems and real-time network management system to provide multi-vendor, multi-domain root cause and service impact analysis.
Proactive Care
Enghouse Proactive Care enables MNO’s to offer location centric, hyper-personalised service impact notification’s to their customers. Scalable to millions of fixed position locations, it solves the problem of identifying who is affected by wireless service outages. Built upon robust and standardised data sources, it is rapid to deploy and can be configured in a standalone setup or tightly integrated to any customer workflow processes using its open REST API’s.
Service Assurance Benefits
Enhanced Customer Satisfaction
Elevate quality of service (QoS) and quality of experience (QoE) with our solutions, boosting customer satisfaction and loyalty through improved service-aware analytics.
Comprehensive Insight & SLA Analysis
Gain in-depth visibility into conformance to service level goals through effective service level and SLA analysis, utilizing one year of raw performance data online for on-the-fly investigations.
Operational Efficiency & Lights Out NOC
Achieve operational excellence with automated workflows, smart notifications, and a Lights Out NOC, resulting in reduced operational costs and enhanced service quality.
Resources
Featured Document
5G rail comms momentum is building up steam—which would mean significant transition, not just in the RAN and core network but in the OSS systems that support it. And as the standard today’s systems rely on—2G—is effectively dead, the time to start making the transition is now. And in a new paper from Enghouse, the three steps needed to get there are outlined. Let the Enghouse train take the strain in showing you how.
Service Assurance by Enghouse Networks is a suite of solutions designed to manage critical services in real-time for hybrid telecommunication networks. It includes four main products: Fault Management, Trouble Ticketing Management, Performance Management, and Topology-Based Correlation.
The key benefits include proactive fault management, efficient trouble management workflows, improved network performance, predictive analysis, root cause analysis, and better customer satisfaction through higher service quality.
Fault Management provides real-time auto-discovery, policy management, alarm enrichment, and filtering to monitor the entire network. It helps identify and resolve network issues quickly, minimizing service disruptions and ensuring high-quality service delivery.
Trouble Ticketing Management offers automated workflows for issue management, coordinating responses from the Network Operations Center (NOC) to the field with built-in escalations and notifications, streamlining communication and issue resolution.
Performance Management collects, monitors, and delivers analytics on key performance indicators (KPIs) in real-time. It provides automatic baselines, future predictions, and on-the-fly reporting, enabling network operators to optimize performance and plan for future network growth.
Topology-Based Correlation is a solution that uses topology-based techniques to provide automated root cause analysis, service impact analysis, and customer impact analysis. It helps network operators identify the root causes of issues and quickly determine the services and customers affected by network events.
Yes, the Service Assurance solutions are designed to be vendor-agnostic and technology-neutral, allowing for seamless integration with various technologies and equipment vendors.
Service Assurance solutions support hybrid networks, including legacy, next-generation, and digital transformation elements such as 5G, SDN/NFV, and IoT.
The solutions are designed to be highly scalable, with features such as grid-computing architecture in Performance Management and unlimited device monitoring capabilities.
By proactively identifying and addressing network issues, Service Assurance solutions help maintain optimal network performance, ensuring high-quality service delivery and a better customer experience.
Yes, the solutions provide continuous monitoring, analysis, and reporting on network performance, helping network operators ensure they meet their SLAs and provide the expected level of service to their customers.
The AI-based predictive trend analysis automatically identifies trends and predicts future values, enabling network operators to proactively address potential issues and avoid future conditions and outages.
Topology-Based Correlation can integrate with existing network inventory or other resource databases supporting dynamic topology models.
Yes, you can create your own custom KPIs and instantly view them with on-the-fly reporting.
Enghouse Networks provides comprehensive support for Service Assurance solutions, including technical assistance, software updates, and ongoing maintenance. Their support team consists of experienced professionals who can help with solution implementation, integration, and issue resolution to ensure smooth operation and optimal performance of your network.
