February 12, 2026
As AI enters the NOC, understanding real customer impact matters more than alarms. Learn why service context is essential for trusted automation.
January 22, 2026
Not all network alarms affect customers. Learn how customer-aware impact analysis helps NOCs focus on incidents that truly impact service quality.
January 22, 2026
This Frost & Sullivan Vbook explores the shift from connectivity to cognition, showing how AI-led service assurance enables autonomous, resilient telecom networks.
July 16, 2024
Facing infrastructure challenges, a utility transitioned to Enghouse BSS/OSS, automating network management and boosting efficiency for 14M customers despite COVID-19 obstacles.
March 12, 2024
In the rapidly evolving landscape of the Internet of Things (IoT) and Machine-to-Machine (M2M) communication, key sectors like energy, transportation, and security are increasingly dependent on connected devices. This blog adeptly addresses the challenges companies and consumers face due to network issues impacting devices such as power meters and security cameras. It introduces Enghouse Networks' Proactive Care, a solution designed to seamlessly integrate with existing service assurance and network planning processes, aiming to enhance customer communication and satisfaction in the face of these challenges.
March 6, 2024
Enghouse's automated disruption notifications transformed Telia Finland’s customer service, lowering costs, reducing complaints, and boosting satisfaction with timely, transparent communication.
February 21, 2024
Enghouse Proactive Care enhances wireless network management with real-time, personalized disruption alerts, ensuring reliable connectivity for IoT and 5G FWA, crucial for fixed M2M/IoT devices.
January 28, 2022
A telecom customer improved data accuracy and operational insight using Enghouse Networks’ invoicing, inventory, workflow, and management tools, consolidating processes and enhancing asset visibility.
