InCharge – Smart Platform for B2B Service Management and Monetisation

A telecom expense management portal such as InCharge gives enterprise and public sector customers direct access to their billing and usage data. Finance and telecom managers can filter invoices, compare periods, drill into heavy users and identify services that no longer match policy. They can export reports for internal chargeback, highlight unused subscriptions and spot trends in spend early. This reduces bill shocks and waste, and at the same time cuts handling effort for the service provider because more analysis is done in the portal rather than through manual enquiries.

InCharge combines telecom expense management with B2B self service in a single portal. Business customers can not only view invoices and reports, they can also request or order services and devices, manage SIM changes, support eSIM distribution where available, and raise or track tickets. Service changes flow through defined workflows and integrations, so the provider keeps operational control while reducing manual case handling. This increases use of the portal because it supports everyday tasks as well as expense analysis.

By giving business customers a clear view of charges and usage, InCharge reduces billing disputes and support calls, which improves satisfaction and trust. Service providers can add targeted offers and device catalogues into the same environment, using behaviour and usage patterns from the portal to shape propositions that fit each account. At the same time, telecom expense management features help customers demonstrate internal value and avoid overspend, which strengthens the long term relationship with the provider.

InCharge is built to take billing records from existing rating and billing systems and present them through a modern portal without forcing major changes to core BSS. It can connect through files, mediation layers or APIs, then map accounts, services and charges into flexible structures that match customer hierarchies. The portal can also integrate with payment providers, ticketing tools, CRM and ERP systems, so invoice views, payments, orders and care interactions are linked across the customer life cycle.

InCharge ingests billing data from one or more billing systems and presents it through a single business portal. Customers can view invoice history, break charges down by service, site or department, and run bill analytics across months or quarters. Visual summaries highlight trends in voice, messaging and data spend, while detailed exports support audits, budgeting and internal reporting. For the service provider, this creates a consistent way to present complex telecom invoices and partner charges to business customers.

Large organisations often have many sites, cost centres and account structures. InCharge allows service providers to reflect this hierarchy in the way billing data is presented, so business users can see costs at the level that matters to them, from group level down to individual users or devices. Hierarchy based views help central teams understand overall spend while local managers focus on their own sites or departments, which supports accurate chargeback, clearer accountability and better planning of telecom budgets.

InCharge gives business customers and account teams up to date visibility of usage and spend between billing cycles, so changes in traffic patterns are easier to detect. Usage information and notifications around high or unexpected consumption help customers and account managers intervene earlier, for example by reviewing bundles, roaming behaviour or specific services. Instead of reacting only after a high invoice is issued, both sides can see risk building and take action in time.

InCharge can be deployed in hosted environments or in the provider’s own data centres, depending on security, compliance and integration needs. The platform fits into existing security and regulatory frameworks and can scale as more business customers, services and countries are added. This lets service providers start with priority segments and then extend telecom expense management and B2B self service across their wider enterprise and public sector base on the same core portal.

Telecom expense management is the process of tracking, analysing and controlling telecom costs across mobile, fixed and data services for business customers. InCharge Portal provides telecom expense management capabilities inside a branded B2B customer portal, so customers can see charges, usage and devices in one place. Service providers can offer clear invoice views, cost breakdowns and reports by cost centre, site or user, which helps enterprises and public sector accounts keep telecom spend under control while still growing service adoption.

InCharge is designed for service providers that serve business and public sector customers, including small and medium enterprises, large enterprises and government accounts. Typical users on the customer side include finance teams, telecom managers, IT and procurement, who need detailed control over telecom invoices, services and devices. On the provider side, commercial, product and care teams use InCharge to deliver a branded business portal that supports telecom expense management, billing visibility and B2B self service on the same platform.