Technicians can spend hours attempting to find critical reports and pertinent data to help them complete the task at hand. It is tedious for the technicians, as well as time-consuming for them. This will ultimately impact overall operational costs.
What can you do to turn things around for your business and field service teams?
And how can you reduce network downtime, escalations and the number of calls to your technical support center?
Time To Go Mobile
Mobility is the ability to perform a work task, wherever your location. With Covid-19 changing our traditional ways of working almost overnight, there was a wholescale move towards cloud-based and cross-platforms that normalised mobile as the preferred way to do business.
Since then, it’s increased the pressure for companies to adopt mobile technologies piecemeal and undertake a comprehensive overhaul of how they work. It’s a case of going mobile or getting left behind.
For fibre planning, this has enabled technicians in the field to use smart devices to view the fibre plant and more effectively document the fibre with GIS data, photos and redlines.
A Practical Difference in the Field
One of our customer, a leading supplier of infrastructure solutions for telecommunications companies, has taken this mobile concept to the next level, embedding mobility into their hurricane recovery plan with OSS solutions from Enghouse Networks.
Rather than dealing with the situation on the ground from an operations center at some distance, mobility means they can take a mobile operation center to oversee the recovery process right where it’s needed.
This mobile command center allows them to work more effectively, ensuring that the network is restored significantly faster.
GIS tools allow them to leverage a unified view of the overall network status, access satellite views of the damage along with the field reports and locate the nearest fibre splice locations.
Mobility Revolutionises Fibre Planning
Mobility is sparking a revolution in fibre planning. It efficiently,
- Provides a single system of record,
- Allows multiple teams to access the network design,
- Improves change management,
- Delivers strategic and operational KPIs via executive dashboards
The entire network planning and design process is made much more efficient by adequately equipping a genuinely mobile workforce.
Want to Learn More?
Find out the advantages that mobility brings to fibre planning and design via our webinar
