In a competitive UK telecommunications market, this provider sought to simplify operations and enhance customer experiences. Facing challenges of multiple providers and complexity, they utilised InCharge by Enghouse Networks, a comprehensive platform that unified operations, improved customer engagement, and offered a 360-degree customer view. The collaboration resulted in streamlined processes, targeted customer engagement, and a 20% increase in average sales, with 85% being automated online. Enghouse’s adaptability and alignment with the company’s vision led to cost savings and operational efficiencies, ultimately providing customers with a seamless, satisfying experience in the ever-evolving telecom landscape.
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