Metered and Convergent Billing Solutions
Nowadays, Operators are pushed to reconsider their efficiency levels, optimize customer service, and better manage revenue streams and resources. Building customer loyalty and creating compelling customer journeys are key strategic objectives for all Service Providers that are planning to survive the never-ending battle to acquire new subscribers. Enghouse Networks Billing as a Service solutions have been the cornerstone of the telecom business offering rating and billing convergence and enabling customers to manage OTT, Utility and IoT products.
Products
Billing SaaS
Enghouse Billing SaaS platform provides integrated order entry, order management, workflow, billing and provisioning capabilities via a Software as a Service (SaaS) business model. SaaS is enabling Service Providers to reduce time to revenue while delivering the ability to rapidly launch next-generation converged telecommunications services.
Order Orchestration & Workflow
The Enghouse Workflow Business process management (BPM) engine manages every aspect of an order both internally and externally. Create distinct processes for each product and service offered while automating complex integrations for all types of orders: New, MACD, Collections, Trouble Ticket and Payments.
Resources
Featured Document
Automation is the name of the game these days. Employees may initially be resistant but getting them on board is a critical part of the change management process. Engaging employees can unlock tons of efficiencies in your operations. Enghouse Networks offered New Horizon Communications (NHC) the quality and level of service we needed at the budget we wanted. They were also willing to give us more control over and visibility into our billing processes.
FAQs
Billing as a Service
Yes. Billing as a Service exposes APIs and offers native CRM support, including out-of-the-box integration with common CRM platforms. It can work with CPQ tools for product configuration and quoting, ERP and finance systems for general ledger and collections, and external mediation or network systems for usage feeds. Order Orchestration & Workflow uses flexible APIs to connect to third-party systems and automate end-to-end order and service flows.
The platform supports fully integrated managed taxation across services and jurisdictions, which simplifies tax calculation and reporting for providers that operate in several regions. It integrates with payment gateways for card, direct debit, and other electronic payments, and supports e-billing presentment to help meet regulatory and customer expectations around invoice formats and access. This reduces the need for separate tax and payment tooling on top of the billing system.
Enghouse Billing as a Service automates mediation, rating, invoice generation, taxation, and payment posting, which reduces manual steps and the risk of errors. Workflow-driven order management and provisioning help avoid lost or stalled orders and ensure that services, billing, and stock stay in sync. Providers gain consistent billing processes, auditable flows, and real-time visibility of orders and revenue, which lowers operational effort and speeds time to cash.
Billing as a Service sits alongside Enghouse Retail Revenue Management, Wholesale Revenue Management, MVNO and MVNE Solutions, IoT Monetisation, and the InCharge portal. Providers can use Billing as a Service as the main billing SaaS platform for retail and B2B services, while Wholesale Revenue Management handles interconnect and roaming settlements, and MVNO or MVNE Solutions cover virtual operator models. Shared design and integration patterns help create a single revenue stack rather than isolated systems.
The platform supports e-billing presentment and can expose billing and usage information through portals and mobile apps, so customers can view invoices, check balances, and manage plans online. Faster and more accurate billing, proactive notifications, and clear invoice structures reduce bill shock and calls into customer care. Combined with digital order capture and automated provisioning, this creates a more consistent customer journey from sign-up to ongoing service management.
Yes. Enghouse Billing as a Service is used to manage billing and order processing for OTT and streaming services, telecoms and fixed-line services, utilities such as water, gas, and electricity, and IoT or M2M products. The platform can handle different units of measure, metered usage, and pricing models, so providers can bill connectivity, content, devices, and utility consumption from a single billing SaaS environment.
Enghouse Billing as a Service consists of two core components:
- Billing SaaS for order entry, account management, mediation, rating, billing, invoice production, finance management, and native CRM support.
- Order Orchestration & Workflow for business process management, order orchestration, automated provisioning, exception handling, and system notifications across internal and external systems.
Together they provide an end-to-end Billing as a Service platform rather than a point billing engine.
The platform supports subscription, usage-based, and one-off charges across consumer, business, and IoT offers. It can rate any metered usage, such as voice, data, messaging, content, or utility consumption, and apply tiered pricing, discounts, bundles, and promotions. Providers can configure convergent billing for multiple services on a single invoice, with support for both prepay-style real-time charging and post-pay invoicing flows where required.
Enghouse Billing as a Service is delivered as a hosted, cloud-based solution, with a SaaS commercial model that spreads cost over time instead of a large upfront licence. Service providers can start with core billing and order management, then add more services, geographies, or product lines on the same instance. This lets them align billing-platform investment with subscriber growth and new digital service launches.
Enghouse Billing as a Service (BaaS) is a cloud-based billing SaaS platform for telecoms and utility service providers. It combines metered and convergent billing, order management, provisioning, and workflow automation in a single solution. BaaS handles rating, invoicing, payment tracking, and revenue reporting for subscription-based, usage-based, and hybrid offers, so providers can manage recurring revenue and complex service bundles without running their own billing infrastructure.
Enghouse Billing as a Service is built for communications service providers, MVNOs and MVNEs, utilities, and digital service providers that need to bill recurring and usage-based services. Typical customers include fixed and mobile operators, ISPs, OTT and streaming providers, and utilities that want a hosted billing platform to support telecoms, data, energy, or bundled services for B2C, B2B, and IoT customers.
