Service assurance is a key priority for telecom operators. The right service assurance tools are essential when it comes to maximizing network performance and overall service quality.
Here are five key cost-saving benefits that the right service assurance tools can give operators.
Reduce the cost of digital transformation
The process of digital transformation as CSPs migrate from their legacy network infrastructures to next-generation service-based architecture is gathering pace. It can be both a lengthy and costly process, but with the right service assurance tools, the transition can be made simpler.
Reduce NOC overheads
Processes that would once be managed manually have now become so complex that this is no longer feasible. Experienced network engineers are in fierce demand and employing them is costly. Fortunately, a modern service assurance solution can take care of many of the most repeatable processes and carriers can save millions every year while creating a more dependable network.
Keep customer support costs in check
Service problems lead to customer complaint calls. Each complaint calls costs the operator money to deal with as well as impacting negatively on the operator’s reputation. When issues take multiple calls to resolve and more experienced (and expensive) team members need to get involved, these costs can soon stack up.
Service Assurance allows agents to view the health of the entire network. This allows them to identify problems and communicate more effectively.
Preventing costly outages
Telecom network downtime is incredibly costly. As well as lost revenue, there are fines, penalties and lost customers to consider. Tackling small problems before they have the chance to develop into bigger issues is key to avoiding costly downtime.
Enghouse Service Assurance gives operators the information they need to limit significant outages.
Get to the root cause of problems
Each truck roll costs between $200 – $300 and often once the team is on-site they may not be able to tackle the root cause of the problem. Quick fixes lead to more breakdowns, with No Fault Found (NFF) dispatches estimated up to one-fifth of telecom operator visits.
Topology-Based Correlation from Enghouse Networks enables operators to speedily determine the root cause of faults, helping to reduce costly truck rolls.
An integrated approach to service assurance
Download the Solution Brochure to understand how Enghouse Networks provides a complete suite of integrated modules for managing critical services in real-time, providing effective means through which to reduce costs right across the organization.
