Troubleshooting a failed internet connection is frustrating. It is awful to spend hours on the phone with tech support, speak with someone who can’t identify the issue, and then hang up without reaching a solution. It may take days for your provider to resolve a network issue or schedule a technician to fix it in person. In our interconnected world, waiting to restore such a vital service is more than an inconvenience—it is unacceptable.
Windstream is a leading provider of advanced voice and network communications, security solutions, and digital television for home, small business, and enterprise customers. Needing to automate their network tests, they turned to Enghouse Networks’ LoopCare. LoopCare simplified their troubleshooting workflow, reduced costs, and created happier customers.
