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Discover how CSPs are evolving toward more autonomous, AI-driven assurance
In this short analyst-led session, Charlotte Patrick shares insights from her recent research, published in partnership with STL Partners and Enghouse Networks: AI and Agents in Next-Generation Assurance – a report examining how AI, ML, and emerging agentic systems are reshaping assurance and what CSPs must build to progress toward self-healing networks.
Drawing from interviews with operators and vendors, Charlotte explains the maturity of current AI use cases in assurance, the early emergence of agentic systems, and the architectural groundwork CSPs need to support more autonomous operations.
This mini webinar offers a clear, practical overview for teams looking to understand how to move from today’s automations to tomorrow’s agentic architectures.
Key Takeaways
The state of AI and ML adoption in assurance today — what’s working, and what remains a challenge
Why prediction remains difficult and why data quality and rare-event detection continue to hold back maturity
Where GenAI is showing early value, including copilots and content enrichment
How agentic systems are emerging across resource and service assurance domains
An introduction to the “agentic architecture” — the layers required to support multilevel autonomy
Why federated data, knowledge models, and lifecycle management are foundational to future progress
Practical guidance for CSPs on starting small, learning quickly, and building toward a long-term vision
Who Should Watch
OSS, assurance, and network operations teams evaluating AI-driven enhancements
CTO, strategy, and architecture leaders planning next steps toward autonomous operations
Product and innovation teams exploring AI/ML in network processes
CSP leaders driving service quality, automation, and operational evolution
Presenters
Charlotte Patrick - Telecom Analyst, STL Partners
Charlotte is an independent industry analyst covering the use of artificial intelligence, automation, and analytics by telecom companies. Her areas of interest are the uptake and efficacy of these technologies and the resulting financial benefit. She brings 13 years of experience as an analyst at Gartner, 5 years as an independent analyst, and 10 years of practical experience in AT&T, COLT and Telefonica O2 – with a mix of strategic, marketing and financial skill sets.
