Mobile Device Management (MDM)

Secures and manages mobile devices across the network with centralised control, policy enforcement and remote support.

Enghouse Networks - NM - Proactive Care - Service Impacted

Enghouse Mobile Device Management enables telecom operators to control, secure and monetise enterprise mobility services. Configure devices remotely, enforce consistent policies and protect data across Android and iOS environments. Whether supporting distributed workforces or large-scale public sector deployments, the platform enables structured device governance and recurring service revenue.

Key Features

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Control and Management
Effortlessly manage a wide range of devices across Android and iOS platforms, ensuring all corporate mobile devices are controlled.

  • Time fence
  • Up-to-date devices & users inventory
  • Factory reset protection
  • Systems update (OTA)
  • Remote files distribution (pdf, docs, videos)

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Security
Implement comprehensive security measures including password enforcement, data encryption, and the ability to remotely wipe corporate data from devices that are lost or stolen.

  • Deploy controlled and managed devices
  • Remotely Install & update Applications
  • Restrict App installation
  • Track device location history

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Visibility
Gain detailed insights with real-time monitoring through a tailored, responsive, cross-platform web environment.

  • Device location
  • Memory storage
  • Battery levels
  • Usage statistics

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Productivity
Boost your field team’s performance by customising and standardising applications and functionalities to suit your business needs.

  • Data consumption
  • Configure device’s network permissions
  • Restrict devices & users permissions
  • App management

Who is Mobile Device Management for?

Mobile Device Management creates structured monetisation opportunities for telecom operators. Positioned correctly, it becomes part of a managed enterprise mobility portfolio rather than a standalone technical tool.

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Mobile Network Operators

Operators can package MDM as a managed mobility service for SMB and enterprise customers.

Increase ARPU through managed device bundles
Generate recurring licence revenue
Improve enterprise retention
Differentiate beyond connectivity pricing
Expand value-added services adoption

MDM supports a transition from SIM-only contracts to managed mobility agreements with stronger margins.

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MVNOs and Digital-First Operators

Challenger operators can introduce higher-value enterprise propositions without significant infrastructure investment.

  • Bundle connectivity, devices and management into a single contract
  • Launch tiered enterprise mobility services
  • Target verticals such as education, logistics and public services
  • Increase lifetime value per business customer

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Channel Partners and System Integrators

Partners can deliver managed mobility as part of broader ICT services.

  • White-label deployment options
  • Multi-tenant environments supporting multiple enterprise clients
  • Cross-sell alongside cloud, security and collaboration services

What You Can Achieve

Integrating Enghouse MDM into your telecom environment enables rapid service launch and controlled monetisation of enterprise mobility.

The solution can be operational in your network within 30 days, allowing operators to introduce managed device services without prolonged integration cycles.

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Enghouse MDM is:

  • Available in Cloud
  • Available On-Premise and Hybrid
  • Delivered as SaaS, fully managed by Enghouse if required
  • Modular, allowing operators to deploy only the components needed
  • Supported by reliable 24/7 service support

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With the right commercial structure, operators can:

  • Launch managed mobility services quickly
  • Introduce structured enterprise pricing tiers
  • Reduce operational overhead
  • Drive predictable recurring revenue
  • Strengthen enterprise stickiness through bundled services

MDM becomes a revenue layer embedded within your broader service portfolio.

How We Help

Enghouse works with telecom operators to convert device management into measurable commercial outcomes.

We provide end-to-end support to help you successfully launch, integrate, and scale your platform. From designing tailored service tiers, pricing models, and packaging aligned with your enterprise segments and growth goals, to rapidly deploying the solution across Cloud, On-Premise, or Hybrid environments, our team works closely with your technical and commercial stakeholders. We ensure seamless integration with existing BSS, CRM, and operational systems for accurate billing, activation control, and full lifecycle visibility, while delivering 24/7 operational support to maintain reliability and continuity. As adoption grows, we further assist in refining market positioning, expanding into new verticals, and optimizing performance to drive sustained long-term revenue growth.

Mobile Device Management should contribute directly to margin and retention. With the correct deployment model, it does.

Resources

FAQs

MDM

Enghouse’s MDM platform has a comprehensive approach to securing and managing mobile devices used within an organization. It encompasses a range of services and technologies, including Mobile Device Management, Mobile Application Management, and security measures to protect corporate data.

Mobile Device Management solutions play a crucial role in enhancing workplace security by allowing IT administrators to enforce device policies, manage device configurations remotely, and secure mobile devices against unauthorized access and data breaches.

Implementing MDM solutions in the telecommunications and service provider sectors helps ensure compliance with industry-specific security standards, protects sensitive customer data, and enhances operational efficiency by securely managing a vast array of mobile devices and applications. It also supports service scalability, improving the ability to manage customer needs swiftly and effectively.

MDM provides tools to enforce mobile device policies that regulate how devices are used within the company, manage security settings, and ensure that all devices comply with corporate standards and regulatory requirements.

When choosing a remote device management solution, look for features that allow you to monitor, manage, and secure mobile devices remotely. Key functionalities include the ability to lock and wipe devices, deploy and manage apps, and enforce security policies.

Mobile Application Management focuses specifically on the administration and security of apps on mobile devices, allowing businesses to control app distribution, update applications, and manage app licenses, whereas Mobile Device Management encompasses managing the entire device.

Yes, MDM solutions can secure mobile communications by implementing strong encryption protocols, ensuring secure access to corporate networks, and managing how data is shared across mobile applications.

An effective cross-platform MDM solution that provide uniform security and management capabilities across all types of devices.

MDM tools enhance data security by incorporating encryption, secure containerization, and VPN access for mobile devices. These technologies protect sensitive data stored on mobile devices or transmitted to and from corporate networks, helping to prevent data leaks and unauthorized access.

MDM provides extensive capabilities for tracking and managing mobile devices within an organization. It allows IT administrators to track device locations, monitor usage patterns, and manage all aspects of a device’s lifecycle from deployment to retirement. This helps in maintaining an up-to-date inventory and ensuring devices are used in compliance with corporate policies.