Device Management

Optimize Device Management for Network Efficiency, Customer Satisfaction, and Business Growth

Enghouse Device Management provides real-time insights to enhance network operations, customer experience, and revenue generation. With accurate device data and onboarding automation, MNOs, MVNOs, and MVNEs can optimize device lifecycle management, improve service quality, and drive data-driven decision-making.

Success Stories

“Data from our network in Enghouse DMS showed that over 90% of mobile data users already had 4G-capable devices. For the remaining customers, we launched a targeted campaign inviting them to visit our points of sale. This not only helped us upgrade their devices but also boosted our sales while reducing the costs of maintaining unused infrastructure.”

MNO, APAC

“We have observed over 20% fewer customer care calls related to the device issues since we integrated Tweakker with automatic device recognition and proactive self-care. Providing detailed, device-specific guides and over-the-air configuration has allowed our customers to resolve issues independently. This proactive approach has not only reduced inbound calls but also sped up issue resolution, significantly improving customer satisfaction and retention. ”

MVNO, EMEA

“By shifting from generic promotions to hyper-targeted campaigns, we’ve transformed our customer engagement. Implementing DMS Analytics and Campaigns allowed us to enrich customer data with real-time device insights, subscription details, and historical upgrade trends. This strategy led to higher campaign response rates and reduced opt-out rates, as we now deliver relevant, well-timed offers that our customers appreciate.”

MNO, EMEA

Key Features

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Revenue and Efficiency Gains

  • Reduces resolution time for device-related issues, improving operational efficiency
  • Enables targeted upgrade campaigns based on device age and capability
  • Identifies outdated devices for proactive replacement opportunities
  • Provides device information and upsell suggestions for Points of Sales and Customer Care

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Customer Retention

  • Identifies and resolves device-related issues affecting service quality
  • Ensures device-network compatibility to reduce service disruptions
  • Powers targeted retention campaigns with device-based insights
  • Enables automatic device configuration and settings updates
  • Improves first-call resolution by equipping support teams with device-specific guides

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Data for BI & AI Use Cases

  • Enhances customer profiles with detailed, device-specific intelligence
  • Feeds AI models with historical and real-time device data for predictive analytics
  • Supports segmentation and targeted analysis for data-driven decision-making

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Device Inventory

  • Tracks and classifies devices in real time with high accuracy
  • Automates lifecycle management to ensure seamless customer device support
  • Provides insights for network planning and device compatibility management

Enghouse Device Management Solution Overview

bss-device-management-di-diagram

How Enghouse Device Management Supports your Business:

Our Device Management automates device management and analytics for optimizing efficiency while delivering a seamless customer experience that boosts satisfaction and loyalty.

Empower Business with EMM

For MNOs, MVNOs and MVNEs of all sizes:

  • enhances customer retention,
  • reduces operational costs,
  • drives revenue growth by leveraging real-time device intelligence.
  • improves service quality,
  • enables proactive issue resolution,
  • supports targeted upsell campaigns.

Integrating Device Management

Within 30 days the solution may be ready to use in your network.

Available in Cloud

Available On-Premise and Hybrid

Reliable - 24/7 service support

Modular – choose only the components that you need

SaaS – we can take care of everything, just enjoy the service

Device Management - Tweakker

Tweakker

Experience improved user experience through Device configuration, support, and population intelligence with Tweakker, our SaaS offering tailored for CSPs. Especially beneficial for those with limited needs for customized campaigns or workflows, Tweakker is your key to enhancing user experience and data connectivity. Ideal for MVNOs, MVNEs, service providers, and resellers, it unlocks efficient APN configuration, standard reporting, improved customer care, and grants access to comprehensive device guides.

Device Management - DMS

Device Management System (DMS)

Transform the way you manage device configuration, campaigns, and reporting with our comprehensive DMS suite. Created for CSPs with a broad spectrum of use-cases, DMS aims to elevate the user experience, facilitate targeted campaigns, and provide deep insight into device populations. With applications ranging from APN configuration, advanced reporting, customer care, to improving user experience with device guides, DMS proves indispensable for MNOs, MVNOs, and MVNEs. Moreover, it smoothly integrates with north- and southbound systems including billing, CRM, and BI.

Device Management - Device Guides

Device Guides

Maximize device utility with Device Guides, our SaaS product designed for end-users and customer care agents. Empowering users with step-by-step instructions to configure mails, APN settings, Wi-Fi, and more, Device Guides ensure that users get the most out of their devices. Ideally suited for MNOs, MVNOs, MVNEs, service providers, and resellers, it provides meticulous instructions for configuring devices, thereby boosting user satisfaction and device efficiency.

Learn more about Enghouse Device Management