Empower Your Customers with Device Guides
The Ultimate Device Configuration and Support Tool
Experience the art of maximizing device functionality with Device Guides, our user-centric SaaS solution. Designed to help end-users and customer care agents alike, Device Guides provide step-by-step instructions for configuring emails, APN settings, Wi-Fi, and more. Ideal for MNOs, MVNOs, MVNEs, service providers, and resellers, it ensures users derive the best from their devices by offering comprehensive configuration guidance. This culminates in a significant boost in user satisfaction and device efficiency.
Device Guides also serves as a formidable support knowledge base for self-care, customer care, and retail. By turning mobile operators’ customer service into a competitive advantage, it offers detailed guides for devices, services, and apps, along with a plethora of handset capability information and online device manuals. This wealth of information aids in swift issue resolution for top device models and service-related issues.
Device Guides offers multi-language content for the most common handset models, hosted on a cloud-based platform with over-the-air (OTA) integration. This ensures that users have the support they need, whenever and wherever they need it.
Key Benefits
Key Features
Customer Care
Empower Customer Care agents to support customers even with requests outside your immediate offering. With device guides customer care agents become more efficient with typical and odd requests (e.g. how do I setup Gmail on my new Samsung device).
How-to Guides Sharing
Ensure rapid resolutions with shared access to comprehensive guides. Customer Care Agents can forward step-by-step guides to customers, and customers can access these guides on your website.
Comprehensive List
Access to extensive handset images and specifications for a better understanding of devices. This includes an overview of capabilities, screenshots with your specific APN, MMS, etc. settings making it easier for customers to take advantage of their device.
