Turn Network Complaints from Noise to Knowledge

Enghouse Customer Experience Tickets (CET) is a consolidated network complaint handling system designed to make light work of complex multi-domain network correlation. CET enables users to get a one-click, instant overview of the network situation at multiple locations and across different slices of time.

Delight the customer with feedback and inclusion. CET includes powerful spatial automation features to handle customer feedback when network improvements are made, and when problems are resolved.

Enghouse Customer Experience Tickets

Key Benefits

Ticket analysis using CET takes 2 minutes or less per ticket
Using multiple expert systems to analyze takes up to 20 minutes per ticket
Open up bi-directional communication between care agents and back-office engineers through the network problem area feature
Drive efficiency by automating the most common procedural functions
Common but invaluable customer feedback can be automated to keep your hands free but your customers informed.

Key Features

Customer Experience Tickets - Key Features

  • Flexible Integration Options

    CET can collect customer cases from multiple sources and supports bi-directional ticket exchange with other case management tools such as Salesforce, Zendesk and Remedy.

  • Robust & Scalable

    CET runs on a small hardware footprint but is capable of handling a very high user load.

  • Real-Time Data Feeds

    CET utilizes the common network sources building confidence in the system.

  • Purpose Designed Interface

    The CET UX is focused on efficiently managing and analyzing tickets in one streamlined workflow.

Learn more about Customer Experience Tickets