Business Process Management (BPM)
Enghouse Workflow BPM is the company’s innovative business process management tool that allows companies to define, manage and automate provisioning and fulfillment.
Using the Workflow design studio, clients can improve fulfillment intervals, automate service activation, porting and database updates, instantly respond to customer changes and expedite trouble tickets exactly how their business demands require.
Key Benefits
No more lost orders or delayed customer response
Process all necessary ancillary services from one application
Manage exceptions and escalations
Flexible APIs for native integration with industry-leading CSPs (i.e. Salesforce, Twilio, broadsoft, etc.)
Key Features
Real-Time Ordering
Rapid order to cash with real-time view of service availability.
Comprehensive Set of API’s
Out-of-the-box integration to key third party vendors.
Automate Processes
Configure and automate hundreds of processes and tasks.
Automated Provisioning
Provision network elements, service activation and deactivation.
System Notifications
Send internal and external communications via email and SMS.
