Differentiate Yourself from the Competition Using Best Practice Design, Tailored to Your Personal Requirements

Our Coverage portal enables customers to intuitively check your service offering at any location. Technical details such as signal levels and expected speeds are presented in an easy to understand way. As an operator, you have full control over how you present this information and how often it is automatically updated.

The Network Status Portal builds on the transparency theme by empowering customers with vital network status and impact information normally reserved for technical teams. Through the intuitive user interface customers can check network status, understand the impact of any faults, and be informed when the restoration is completed.

Enghouse Coverage Portals use a flexible mapping framework, supporting Google Maps or other tile-based map services such as Bing or Leaflet. It is built on a scalable architecture where nodes can be easily added as your demand increases.

Coverage Portals - Flexible Mapping Framework

Key Benefits

5G ready: present your 5G coverage that is operational to customers and engage with your customers on this exciting new technology through intuitive maps that clearly show expected service levels
Full control over how network status information is published to customers and how it is represented
Integrates with network complaints procedure allowing the customer to raise cases
Redirects customer calls to the web reducing the load on first-line staff and provides immediate answers to improve customer satisfaction
Creates a relationship of trust and transparency with your customers that drives positive brand loyalty

Key Features

Interactive Map Controls
  • Enables Customers to Subscribe to Updates

    When network is expanded or improved with new services.

  • Interactive Map Controls

    Accurate down to the street level.

  • Detailed Coverage Service Visualization

    Produce coverage relating to specific network services or capabilities. Easily tune signal level thresholds to ensure realistic customer expectations.

  • Real-Time Network Status Information

    Includes a selection of views, either a map view, text view or both.

  • Powerful URL Hotlink Support

    To start up the module in a specific context (e.g. launch the portal in “network status” mode using address search input in the URL).

  • Present Rollout Without Coverage

    The rollout portal enables you to show what sites are being upgraded without the need to show coverage maps. This maintains a limited commitment to service availability at specific locations, while still being transparent to customers on where you are improving your network.

Learn more about Coverage Portals