Turn Network Complaints from Noise to Knowledge

Enghouse Customer Experience Tickets (CET) is a consolidated network complaint handling system designed to make light work of complex multi-domain network correlation. CET enables users to get a one-click, instant overview of the network situation at multiple locations and across different slices of time.

Enghouse Customer Experience Tickets

Key Benefits

Ticket analysis using CET takes 2 minutes or less per ticket
Using multiple expert systems to analyze takes up to 20 minutes per ticket
Open up bi-directional communication between care agents and back-office engineers through the network problem area feature
Drive efficiency by automating the most common procedural functions

Key Features

Customer Experience Tickets - Key Features

  • Purpose Designed Interface

    The CET UX is focused on efficiently managing and analyzing tickets in one streamlined workflow.

  • Robust & Scalable

    CET runs on a small hardware footprint but is capable of handling a very high user load.

  • Automated Analysis & Customer Response

    Common but invaluable customer feedback can be automated to keep your hands free but your customers informed.

  • Flexible Integration Options

    CET can collect customer cases from multiple sources and supports bi-directional ticket exchange with other case management tools such as Salesforce, Zendesk and Remedy.

  • Real-Time Data Feeds

    CET utilizes the common network sources building confidence in the system.

Learn more about Customer Experience Tickets