Location-Based, Customer-Centric Operations and Engineering

Customer-centric operations are often spoken of but a rarely realized goal. Enghouse Engineering & Operations enables operation teams to make measurable steps toward a customer-centric goal without a marked change in their way of working.

NOC and SOC teams can, through intuitive geospatial visualization, make calculated, rapid, impact prioritized decisions that will best serve customers.

With the advanced geospatial monitoring capabilities, operators can inform customers in near real-time about network faults affecting their key business or IoT device locations.

Engineering & Analytics

Key Benefits

5G ready with 5G NSA coverage calculations and optimization features to aid planning teams set the correct customer expectations
Accurately prioritize fault restoration based on geographical and customer-related impact
Provide exceptional, hyper-personalized service to your most valuable customers with proactive and near real-time notifications of network issues affecting their key business locations or IoT devices
Quickly identify coverage and network changes that relate to complaints or degradation in-network service
Consolidated network visualization: save time and expert tool licenses by using one interface to visualize the network and its configuration

Key Features

Network Visualization & Analysis

  • Simulate 5G Non-Standalone Coverage Areas

    With sophisticated 5G to 4G anchor cell relationship mapping, your operations and planning teams will have clear visibility of your NSA coverage area.

  • Powerful Network Impact Calculations & Visualization

    With intuitive geospatial visualization, users can make calculated, rapid, impact prioritized decisions that will best serve customers.

  • Combines RAN & Transmission Network Analysis

    Analyze RAN and transmission related faults in one interface, saving time to identify the root cause of customer affecting network disturbances.

  • Detailed Coverage Service Visualization

    Produce coverage relating to specific network services, or capabilities.
    Visualize the network according to how your customers see it.
    Adjust signal levels quickly to obtain realistic customer predictions.

  • IoT Automated Location-Centric Monitoring of Service Availability

    Enhance your service offering with proactive real-time notifications to key contacts advising of active or planned network disruptions at specific geographic locations.

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