Automated Fiber Network Test Solution for FTTH, FTTB and FTTP Networks
Broadband Network Test (LoopCare)
Access testing for fiber broadband networks
Broadband Network Test enables customer service and field repair teams to identify and resolve issues affecting voice, video, and data services. The solution helps reduce service handling time, minimize repeat trouble reports, and avoid unnecessary truck rolls.
Key Features
Simplicity
Run user-driven tests using a simple “test by telephone number” request via GUI, mobile UI, or API.
Automation
Support automated batch testing for provisioning, dispatch queues, and repair completion.
Scalable Architecture
Integrates rapidly into service provider OSS environments and daily operational workflows.
Open Interfaces
Fits seamlessly into existing network infrastructures, enabling efficient test execution.
Multi-Vendor, Multi-Technology Support
Provides testing across fiber networks, independent of network element supplier, model, or version.
Key Benefits
- Identify and locate faults impacting broadband services
- Reduce call handling time and escalations
- Minimize repeat trouble reports and CPE replacement
- Improve service restoration and customer satisfaction
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Broadband Network Test High-Level Architecture
Broadband Network Test provides visibility into access network performance by enabling remote testing across fiber technologies. By integrating directly with network elements and OSS workflows, the solution helps service providers diagnose issues early, reduce unnecessary dispatches, and restore services faster.
Access Network Diagnostics (Fiber Diagnostics)
Diagnostics for FTTH, FTTP, and FTTB networks
Access Network Diagnostics helps service providers ensure successful fiber installations and rapid service start-up while reducing operational costs. Once services are live, the solution supports faster fault identification and repair to maintain service quality.
Key Features
Fault Identification and Localization
Rapidly identify and locate faults impacting FTTH, FTTB, and FTTP services.
Reduced Operational Costs
Minimize truck rolls, repeat dispatches, and manual troubleshooting effort.
Improved Customer Experience
Reduce call escalations and maintain consistent service quality.
Fiber Network Support
Works across BPON, GPON, and XGS-PON access networks.
Key Benefits
- Reduce truck rolls by 20–30%
- Lower repeat dispatches by up to 10%
- Decrease time to repair and call escalations
- Improve customer satisfaction and NPS
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Why Network Testing Matters
- Improve network reliability and performance
Detect and resolve issues quickly across mixed access technologies. - Reduce operational costs
Minimize unnecessary truck rolls, dispatches, and repeat visits. - Accelerate time to revenue
Support faster service activation and successful installations. - Support evolving access networks
Works across fiber access networks.
Use Case
Accelerating Fiber Operations and Customer Resolution at Windstream
Scenario: Windstream operates a large fiber access network serving residential and business customers across multiple states. As fiber deployments expanded, the company needed a more scalable way to diagnose service issues quickly and consistently.
Solution with Enghouse Network Testing: Windstream implemented Enghouse Networks LoopCare to automate fiber access testing and integrate diagnostics directly into customer support workflows. Tests are triggered at the start of customer interactions, providing verification codes and recommended next steps for faster, more accurate triage and repair confirmation.
Results: Windstream reduced field dispatches by 20%, significantly increased automated testing volume, and improved resolution speed and customer satisfaction.
Resources
Featured Document
5G rail comms momentum is building up steam—which would mean significant transition, not just in the RAN and core network but in the OSS systems that support it. And as the standard today’s systems rely on—2G—is effectively dead, the time to start making the transition is now. And in a new paper from Enghouse, the three steps needed to get there are outlined. Let the Enghouse train take the strain in showing you how.
FAQs
Network Testing
Network Testing involves using Network Analysis Tools and Network Diagnostics to identify, troubleshoot, and optimize network performance. It ensures service reliability, reduces downtime, and improves customer experience.
Enghouse Networks provides comprehensive Network Performance Monitoring and Network Performance Optimization tools. These solutions help detect faults, enhance network efficiency, and ensure seamless connectivity across telecom networks.
Network Performance Monitoring continuously tracks network metrics, such as latency, packet loss, and bandwidth utilization. By leveraging real-time analytics, service providers can detect and resolve issues before they impact customers.
Network Diagnostics tools analyze network traffic, detect anomalies, and provide actionable insights. They assist in troubleshooting network congestion, improving service quality, and optimizing performance.
Network Performance Optimization uses real-time monitoring data and predictive analytics to improve efficiency. By analyzing network behavior, telecom operators can proactively adjust resources to maintain optimal performance.
- Ensuring seamless 5G and fiber network deployment
- Troubleshooting connectivity issues with Network Analysis Tools
- Enhancing Network Performance Management through real-time monitoring
- Identifying security vulnerabilities and mitigating threats
Yes, Enghouse Networks’ Network Performance Management solutions include automation tools that perform continuous monitoring, real-time diagnostics, and proactive issue resolution.
Network Analysis Tools provide in-depth insights into traffic flow, congestion points, and performance bottlenecks. This enables operators to make data-driven decisions for network expansion and optimization.
Yes, Enghouse Networks’ Network Performance Monitoring solutions integrate seamlessly with OSS/BSS platforms, Service Assurance systems, and network automation tools, ensuring a unified approach to network management.
Network testing is the process of remotely validating the performance, quality, and integrity of fixed-line access networks, including copper and fiber technologies, to identify faults and service issues before dispatching field technicians.
Enghouse Network Testing supports copper, xDSL, and fiber access networks, including FTTH, FTTB, and FTTP deployments, across mixed and multi-vendor environments.
Yes. Network testing solutions are designed for use by both customer service and field teams, providing actionable diagnostics that help resolve issues during customer calls and reduce call handling time.
By automating access network tests and providing clear fault identification, network testing reduces troubleshooting time and enables faster service restoration across copper and fiber networks.
Automated network testing enables remote diagnostics and fault identification, allowing service providers to resolve many issues without dispatching field technicians, which reduces unnecessary truck rolls and repeat visits.
Yes. Enghouse Network Testing integrates with service provider OSS environments and operational workflows using open interfaces and APIs, enabling testing to be triggered automatically during provisioning, repair, or customer support processes.
Yes. Enghouse Network Testing is designed to scale across large fiber deployments and supports BPON, GPON, and XGS-PON networks, making it suitable for both service activation and ongoing operations.
By resolving issues faster and reducing the need for on-site visits, network testing minimizes service disruption, shortens repair times, and improves overall customer satisfaction.
Enghouse Network Testing is used by fixed-line service providers, broadband operators, customer support teams, and field operations teams responsible for maintaining copper and fiber access networks.
