Managing Service Quality Across Evolving Telecom Networks
In a landscape driven by the rapid evolution of telecommunications technologies such as 5G, 6G, SDN/NFV, and IoT, Service Assurance by Enghouse Networks helps operators manage critical services in real time across multi-vendor, multi-protocol environments.
Designed for hybrid networks combining legacy and next-generation elements, Enghouse Service Assurance enables operators to maintain service quality, detect issues faster, and understand customer and service impact across complex, converged infrastructures.
Service Assurance Solutions
Service Assurance by Enghouse Networks brings together a modular set of solutions that can be deployed independently or as an integrated suite.
Core Capabilities That Power Service Assurance
Business Benefits of Service Assurance
Featured Analyst Report
AI and Agentic Systems in Next-Generation Assurance - STL Partners
As telcos and CSPs explore greater automation and autonomy, service assurance is emerging as a key foundation. This analyst report examines the current and future role of AI, ML, and agentic systems in assurance — where adoption stands today, why self-healing remains challenging, and what operators need to build to progress toward more autonomous networks.
Enghouse Networks helps telecom operators manage, monitor, and improve service quality across complex, multi-vendor networks. With decades of experience in OSS and Service Assurance, Enghouse supports operators worldwide with flexible, vendor-agnostic solutions that integrate with existing environments and scale as networks evolve – from legacy infrastructure to 5G, IoT, and beyond.
Our teams work closely with operators to reduce operational complexity, improve service visibility, and support reliable, high-quality customer experiences.
Resources
Featured Document
Building AI-Native Networks Through Intelligent Assurance - Frost & Sullivan
As networks grow in scale and operational complexity, service assurance must evolve beyond reactive monitoring. This vBook examines how AI-native, cognition-led assurance is being applied in practice — what it means for day-to-day network operations, where service providers are starting, and how assurance supports automation and operational resilience.
FAQs
Service Assurance
Service Assurance is a suite of solutions designed to manage critical telecom services in real-time. It includes tools for performance monitoring, fault management, and service quality management to ensure reliable operations and high customer satisfaction.
Key benefits include improved network performance monitoring, SLA management software integration, fault detection and resolution, and enhanced customer experience management for telecom networks. These solutions ensure optimal service delivery and compliance with network SLAs.
Fault Management enables real-time identification and resolution of network issues. It integrates advanced network fault management and performance monitoring tools to minimize disruptions and improve service quality.
Trouble Ticketing Management provides automated workflows for issue resolution, from fault detection to service restoration. It coordinates responses between the Network Operations Center (NOC) and field teams, ensuring efficient fault management and SLA monitoring.
Performance Management collects and analyzes key performance indicators (KPIs) using network performance monitoring software. It provides predictive analytics and real-time insights, enabling proactive network optimization and service quality management.
Topology-Based Correlation analyzes network topology to identify root causes of issues and their impact on services. This approach improves network assurance by providing actionable insights for service level agreement monitoring and optimization.
Yes, these solutions are vendor-agnostic and technology-neutral, enabling seamless integration with existing network infrastructure, including 5G service assurance and OSS systems in telecom.
Service Assurance solutions support hybrid networks, including legacy, next-generation, and digital transformation elements such as SDN/NFV and IoT. These tools are designed to address the complexities of modern telecom infrastructure.
The solutions are highly scalable, accommodating unlimited devices and expanding with network growth. They include SLA management tools and network performance optimization features to ensure reliable operations at any scale.
By proactively identifying and addressing network issues, Service Assurance ensures high-quality service delivery. Enhanced network performance monitoring and SLA compliance improve customer experience management in telecom.
Yes, these solutions provide continuous SLA monitoring and reporting, helping operators meet SLA requirements and deliver consistent service quality.
AI-based predictive trend analysis identifies patterns in network performance and predicts future issues. This enables proactive fault management and enhances network assurance.
Topology-Based Correlation integrates with network inventory management systems to provide dynamic topology models, improving fault detection and service impact analysis.
Yes, Performance Management tools allow operators to define and track custom KPIs, enabling tailored monitoring and reporting for specific network requirements.
Enghouse Networks offers technical support, software updates, and training for Service Assurance solutions. This ensures smooth implementation, integration, and operation of performance monitoring and network optimization tools.
SLA management software ensures compliance with service level agreements by monitoring network performance, identifying potential breaches, and providing actionable insights to maintain service quality.
Network Assurance integrates fault management, performance monitoring, and SLA compliance to provide a comprehensive approach to service quality management. It ensures consistent and reliable telecom services.
In telecommunications, service assurance is the set of processes and tools that keep network services performing at agreed service quality levels. It combines fault, performance and topology insight with customer impact views. Enghouse Service Assurance gives operators a single suite to monitor, analyse and act on service issues in real time across multi vendor, multi protocol networks.
Enghouse Service Assurance is a software suite for communications service providers that need clear visibility and control over service quality. It manages critical services in real time across legacy and modern network domains, including mobile, fixed, broadband and private networks. The suite supports the full service life cycle, from early detection of issues through root cause analysis, ticketing and customer communication.
Enghouse Service Assurance includes four core products. Fault Management collects and enriches alarms from network elements and managers. Trouble Ticketing Management coordinates workflows, escalations and communication between operations and field teams. Performance Management tracks key performance indicators and trends. Topology Based Correlation links alarms to physical and logical topology for root cause and service impact analysis. A Proactive Care module complements these products with targeted customer notifications based on network and location data.
