Service Assurance Solutions
In a landscape driven by the rapid evolution of telecommunication technologies such as 5G, 6G, SDN/NFV, and IoT, Service Assurance by Enghouse Networks stands as a beacon of reliability and innovation. Our solutions are designed to manage critical services in real-time across multi-vendor, multi-protocol networks, addressing the unique hurdles and opportunities presented by hybrid networks consisting of legacy and next-generation elements.
Key Features
Multi-Vendor Network Assurance & Real-Time KPI Monitoring
Our technology-neutral, vendor-agnostic Service Assurance provides seamless integration and comprehensive network coverage. Harness the power of real-time KPI monitoring to proactively identify and address service trends and network anomalies.
Network Auto-Discovery & Fault Correlation
Experience carrier-grade Fault Management featuring intelligent agent interfaces, one-touch deployment, discovery, monitoring, and alarm enrichment. Our robust correlation engine offers timely fault detection and resolution, enhancing customer impact analysis.
Predictive Network Trend Analysis & Automation
Leveraging Artificial Intelligence and Machine Learning, our Service Assurance enables predictive trend analysis, identifying future network conditions and automating responses. Embrace the efficiency of automation and adaptability through TMF open APIs.
Topology-Based Correlation & Service Impact Analysis
Enghouse’s Topology-Based Correlation offers advanced root cause analysis and service impact analysis, correlating network topologies with service-impacting alarms, pinpointing outage causes, and improving operational quality.
Products
Fault Management
Carrier-grade Fault Management with real-time auto-discovery, policy management, alarm enrichment and filtering that monitors the entire network. Out-of-the-box, intelligent agent interfaces for more than 200 network element types, with one-touch deployment, discovery and monitoring.
Performance Management
Highly scalable Performance Management that identifies quality of service trends and network anomalies in real-time before they create service outages. Built-in automatic baselines and future predictions improve service quality and enable end-to-end capacity planning. With one year of raw performance data online, on the fly investigations are fast and accurate with built-in reporting provide powerful service-aware analytics.
Topology-Based Correlation
Enghouse Topology-Based Correlation provides a powerful root cause analysis engine that correlates network topologies with service-impacting alarms to pinpoint the specific cause of a service outage. Our model-based framework connects to inventory systems and real-time network management system to provide multi-vendor, multi-domain root cause and service impact analysis.
Proactive Care
Enghouse Proactive Care enables MNO’s to offer location centric, hyper-personalised service impact notification’s to their customers. Scalable to millions of fixed position locations, it solves the problem of identifying who is affected by wireless service outages. Built upon robust and standardised data sources, it is rapid to deploy and can be configured in a standalone setup or tightly integrated to any customer workflow processes using its open REST API’s.
Service Assurance Benefits
Enhanced Customer Satisfaction
Elevate quality of service (QoS) and quality of experience (QoE) with our solutions, boosting customer satisfaction and loyalty through improved service-aware analytics.
Comprehensive Insight & SLA Analysis
Gain in-depth visibility into conformance to service level goals through effective service level and SLA analysis, utilizing one year of raw performance data online for on-the-fly investigations.
Operational Efficiency & Lights Out NOC
Achieve operational excellence with automated workflows, smart notifications, and a Lights Out NOC, resulting in reduced operational costs and enhanced service quality.
Resources
Featured Document
5G rail comms momentum is building up steam—which would mean significant transition, not just in the RAN and core network but in the OSS systems that support it. And as the standard today’s systems rely on—2G—is effectively dead, the time to start making the transition is now. And in a new paper from Enghouse, the three steps needed to get there are outlined. Let the Enghouse train take the strain in showing you how.
FAQs
Service Assurance
Yes, these solutions are vendor-agnostic and technology-neutral, enabling seamless integration with existing network infrastructure, including 5G service assurance and OSS systems in telecom.
Yes, Performance Management tools allow operators to define and track custom KPIs, enabling tailored monitoring and reporting for specific network requirements.
Yes, these solutions provide continuous SLA monitoring and reporting, helping operators meet SLA requirements and deliver consistent service quality.
Enghouse Service Assurance uses open, standard based interfaces so it can sit within existing OSS and BSS architectures. Fault and performance systems pass data to ticketing, workflow, inventory and reporting tools. Topology and Proactive Care integrate with network resource management, GIS, customer care and messaging platforms. Open APIs and policy control support automation and closed loop actions, such as automatic ticket creation, escalation, or customer notification when specific patterns appear in network events or metrics.
Enghouse Fault Management provides central fault and alarm handling across multi vendor networks. It supports auto discovery of elements and links, policy management, alarm enrichment, filtering and correlation. These functions reduce noise, highlight service affecting events and shorten time to detect and time to repair. The system feeds clean, prioritised incidents into ticketing, workflows and automation processes.
Performance Management collects and stores key performance indicators from access, transport, core, IT and cloud domains. It applies automatic baselines to show normal behaviour and uses analytics and prediction to highlight anomalies and future risks. Built in reporting allows quick analysis of quality trends and capacity. This helps operators protect quality of service, quality of experience and service level agreements with evidence based decisions.
Enghouse Service Assurance is technology neutral and vendor agnostic. Fault and performance components can monitor physical and virtual elements across radio, transport, core and IT. Topology Based Correlation connects to dynamic topology models and external inventory systems. Proactive Care relies on standard data sources and open APIs. This suits operators that need service assurance across 5G, SDN, NFV and cloud based domains while still supporting earlier generations.
Fault Management enables real-time identification and resolution of network issues. It integrates advanced network fault management and performance monitoring tools to minimize disruptions and improve service quality.
Network Assurance integrates fault management, performance monitoring, and SLA compliance to provide a comprehensive approach to service quality management. It ensures consistent and reliable telecom services.
Performance Management collects and analyzes key performance indicators (KPIs) using network performance monitoring software. It provides predictive analytics and real-time insights, enabling proactive network optimization and service quality management.
By proactively identifying and addressing network issues, Service Assurance ensures high-quality service delivery. Enhanced network performance monitoring and SLA compliance improve customer experience management in telecom.
Service assurance lowers operating cost by cutting alarm noise, guiding field work and reducing avoidable calls to contact centres. Enghouse Service Assurance supports this with correlation, analytics and automation that focus staff on the issues that matter most. At the same time, better detection, faster repair and proactive notification improve perceived quality, reduce disputes and raise satisfaction for enterprise and consumer customers.
AI-based predictive trend analysis identifies patterns in network performance and predicts future issues. This enables proactive fault management and enhances network assurance.
Basic network monitoring focuses on device status and simple threshold alerts. Service assurance adds service context, customer impact and automation. Enghouse Service Assurance correlates events across domains, applies policies, links issues to services and customers, and provides analytics and prediction for capacity and quality. This helps operations teams focus on what affects service quality and contracts rather than raw alarm lists.
The solutions are highly scalable, accommodating unlimited devices and expanding with network growth. They include SLA management tools and network performance optimization features to ensure reliable operations at any scale.
Key benefits include improved network performance monitoring, SLA management software integration, fault detection and resolution, and enhanced customer experience management for telecom networks. These solutions ensure optimal service delivery and compliance with network SLAs.
Trouble Ticketing Management provides automated workflows for issue resolution, from fault detection to service restoration. It coordinates responses between the Network Operations Center (NOC) and field teams, ensuring efficient fault management and SLA monitoring.
Enghouse Service Assurance is a software suite for communications service providers that need clear visibility and control over service quality. It manages critical services in real time across legacy and modern network domains, including mobile, fixed, broadband and private networks. The suite supports the full service life cycle, from early detection of issues through root cause analysis, ticketing and customer communication.
Proactive Care is a location centric automation module that works with Enghouse Service Assurance and network planning data. It calculates which cells or sectors serve each registered location, applies thresholds for service impact, then triggers targeted notifications through existing messaging systems when issues or maintenance affect those locations. This is especially useful for fixed position IoT, smart city assets and 5G fixed wireless access, where clear, early communication reduces complaints and support volume.
Service Assurance is a suite of solutions designed to manage critical telecom services in real-time. It includes tools for performance monitoring, fault management, and service quality management to ensure reliable operations and high customer satisfaction.
