Location Based Service Impact Correlation
Key Benefits
Technical Specification
Scalable to millions of fixed location positions that can be monitored in near real time
Automatically calculates specific network service coverage for customer locations, updated nightly
Configurable service impact thresholds, allowing for fine-tuned control over when customers are informed
Management and impact analysis interface for customer, location and service definitions as well as real-time NOC or SOC requirements
Integrates with Fault management, Service Management ticketing and workflow solutions with REST, SOAP or file based data exchange
Integrates with Message Gateways for notifications via SMTP SMPP or HTML
Open API’s available for all aspects of the solution, allowing for the federated control of customer management and impact notification workstreams
Proactive Care in-depth
System Architecture
Service Impact Calculations
- Automated network to customer location mapping engine
- Automatically determine cells covering customers using predictions
- Ability add other cells manually, or based on network usage data
- Advanced ‘area based’ calculations for determining the effect of a network outage to your customers locations
- Ability to tune calculation thresholds and notification factors
Resources
Featured Document
Proactive Care Product Overview
Enghouse Networks’ Proactive Care is a pioneering solution in the realm of wireless network management, designed to enhance customer experience in the rapidly converging landscape of mobile and fixed network operations. It offers intelligent automation for real-time, personalized notifications to customers about both planned and unplanned network service disruptions. Tailored specifically for IoT and 5G FWA applications, Proactive Care ensures reliable, uninterrupted network connectivity, crucial for fixed position M2M/IoT devices.
