Product Page FAQ

Yes. Proactive Care is designed to scale horizontally and can monitor and notify millions of fixed customer locations in near real time.

Yes. Proactive Care integrates with fault management, service assurance, and ITSM platforms using REST APIs, SOAP interfaces, or file-based data exchange.

Proactive Care supports email, SMS, HTML notifications, and integrations with centralized message gateways.

Yes. Proactive Care sends notifications for both planned maintenance activities and unplanned service outages.

Proactive Care supports mobile, fixed, and converged networks, including IoT, fixed wireless access (FWA), and enterprise environments.

Proactive Care correlates network events with physical customer locations using coverage calculations and configurable impact thresholds.

Proactive Care is a location-based service impact notification solution from Enghouse Networks that automatically informs customers about planned and unplanned network disruptions.