Product Page FAQ

Yes. It provides structured voice menus, faster response times, and more consistent service access, helping reduce wait times and improve call handling quality.

VIP handles call identification, segmentation, and menu-driven flows before calls reach the contact center, reducing the volume of interactions that require agent intervention.

VIP includes a graphical Service Creation Environment (SCE) with drag-and-drop flow design, allowing operators to build and deploy call flows without complex coding.

Yes. VIP includes configurable voice network gateway capabilities that support RTP routing and interconnection across different voice domains within the operator environment.

Yes. VIP integrates with ASR and TTS engines through standard MRCP, enabling voice-driven service flows beyond DTMF interactions.

VIP supports on-premise and virtualized deployments, giving operators flexibility across different infrastructure models.

Yes. VIP supports SIP and IMS signaling for core network integration and connects with backend systems through interfaces such as HTTP, SOAP, SMPP, and database connectors.

Yes. VIP includes multi-tenant architecture that allows operators to host and manage separate IVR services for multiple enterprise customers within a single platform.

Yes. VIP is an IP-based platform compatible with NGN and IMS environments, and it can be deployed on-premise or in virtualized infrastructures.