Service Assurance

In telecoms, service assurance is the set of processes, tools and analytics that keep network services performing at the level customers expect. It links fault, performance, […]

Service assurance lowers operating cost by cutting alarm noise, guiding field work and reducing avoidable calls to contact centres. Enghouse Service Assurance supports this with correlation, […]

Enghouse Service Assurance is technology neutral and vendor agnostic. Fault and performance components can monitor physical and virtual elements across radio, transport, core and IT. Topology […]

Proactive Care is a location centric automation module that works with Enghouse Service Assurance and network planning data. It calculates which cells or sectors serve each […]

Topology based correlation uses knowledge of how network elements, paths and services connect to each other to make sense of alarms. Enghouse Topology Based Correlation links […]

Performance Management collects and stores key performance indicators from access, transport, core, IT and cloud domains. It applies automatic baselines to show normal behaviour and uses […]

Enghouse Fault Management provides central fault and alarm handling across multi vendor networks. It supports auto discovery of elements and links, policy management, alarm enrichment, filtering […]

Basic network monitoring focuses on device status and simple threshold alerts. Service assurance adds service context, customer impact and automation. Enghouse Service Assurance correlates events across […]