Enghouse Resources Archives

September 28, 2023

Achieving Success with Federal Broadband Programs

In the telecommunications industry, the digital transformation has led to significant investments in broadband and wireless infrastructure to enable more robust connectivity, including technological shifts bringing forth the emergence of 5G and the broader adoption of cloud-native technologies. Service providers must recognize the importance of integrating digital technologies as they play a pivotal role in reshaping industries and delivering enhanced communication services that go far beyond the ‘dumb pipe’ of the past.

September 26, 2023

Entering the Integrated Digital Management Portal

The shift to digital-first service demands new CX strategies. This whitepaper explores how a unified portal and Enghouse's InCharge solution help telecoms reduce friction and support 5G-ready operations.

September 21, 2023

Why SMS Firewalls are So Critical for a Future Powered by ‘Things’.

We live in an era where the world is seamlessly connected through billions of IoT devices, all communicating and collaborating to shape the future of technology. In this landscape, ensuring the security and integrity of machine-to-machine communication is paramount. We are excited to share with you our latest blog post, "Using AI to Protect and Shape How Machines Talk to Machines: Why SMS Firewalls are So Critical for a Future Powered by ‘Things".

September 19, 2023

Creating Seamless CX to Compete in the UK’s Challenging Telecommunications Market

A UK telecom provider adopted Enghouse’s InCharge to streamline operations, improve customer engagement, and increase sales by 20%, achieving cost savings and greater efficiency through automation.

September 12, 2023

The Challenge of Seamless CX in B2B Telecom

Digital transformation is reshaping telecom. As B2B demands grow with 5G, operators need efficient, data-driven tools. Streamlined digital portals are key to delivering strong CX and staying competitive.

September 5, 2023

Change Is Coming Rapidly for the European Utilities Market

Europe’s utilities sector is shifting toward digital, decentralised models driven by Energy Systems Integration and rising customer expectations. Success will depend on modern, secure networks and adaptable systems.

August 15, 2023

Embracing the Digital Revolution

Digital transformation in telecom has driven major investment in broadband, 5G, and cloud-native tech. Providers must embrace digital tools to move beyond basic connectivity and deliver smarter services.

August 10, 2023

Simplifying and Standardizing Our Stack to Improve Scalability and Ease of Deployment

Enghouse’s MVNO solution enabled Telefonica Germany to improve customer care, streamline order management, and boost billing efficiency, staying competitive in the dynamic mobile telephony market.

August 8, 2023

Embracing the Digital Revolution: How Communication Service Providers Thrive in a Transformed World

Service providers must recognize the importance of integrating digital technologies as they play a pivotal role in reshaping industries and delivering enhanced communication services that go far beyond the ‘dumb pipe’ of the past. Let's examine the major trends and their impact on BSS/OSS systems.