BSS Archives

November 9, 2023

Can MVNOs Help You Grow and Innovate? Yes – Here’s How

MVNOs are not just competitors to MNOs, they are strategic partners that drive growth and innovation. By hosting MVNOs, MNOs benefit from increased network utilisation and revenue, even as MVNOs attract subscribers with their agility, especially in niche markets like B2B and IoT.

September 26, 2023

Entering the Integrated Digital Management Portal

The shift to digital-first service demands new CX strategies. This whitepaper explores how a unified portal and Enghouse's InCharge solution help telecoms reduce friction and support 5G-ready operations.

September 19, 2023

Creating Seamless CX to Compete in the UK’s Challenging Telecommunications Market

A UK telecom provider adopted Enghouse’s InCharge to streamline operations, improve customer engagement, and increase sales by 20%, achieving cost savings and greater efficiency through automation.

September 12, 2023

The Challenge of Seamless CX in B2B Telecom

Digital transformation is reshaping telecom. As B2B demands grow with 5G, operators need efficient, data-driven tools. Streamlined digital portals are key to delivering strong CX and staying competitive.

August 10, 2023

Simplifying and Standardizing Our Stack to Improve Scalability and Ease of Deployment

Enghouse’s MVNO solution enabled Telefonica Germany to improve customer care, streamline order management, and boost billing efficiency, staying competitive in the dynamic mobile telephony market.

September 8, 2022

Convergent Charging: The Solution to Monetising 5g Mobile

5G introduces entirely new service demands, not just higher speeds. Legacy Business Support Systems may struggle to support and monetise these emerging 5G use cases, creating a need for modern solutions.

April 12, 2022

Utility Billing Product Overview

Enghouse convergent billing helps over 100 companies protect and grow revenue with integrated rating, invoicing, customer care, and self-care. Utility platforms launch in less than 12 weeks.

April 5, 2022

From Consolidation to Transformation for Your Billing Systems

The importance of accurate and timely billing, centralized reporting, and automated operations for business success cannot be overstated. Read this blog to find out how Enghouse Networks and Uniti Fiber partnered to address the challenge.

March 29, 2022

Telecom26 Needed a Flexible and Stable Partner That Could Meet Their Evolving Needs

Enterprises can deploy their own SBCs, but as Unified Communications (UC) and IP traffic has grown, enterprises are increasingly looking to service providers to manage the complexity of real-time communications for them - which includes protecting and assuring sensitive network boundaries through Session Border Control-as-a-Service (SBCaaS). And there are many reasons why.