CX - Enghouse Networks

April 4, 2024

Monetizing the Future at MWC 2024: Leveraging 5G for Revenue Growth and Building Stronger Business Relationships

Learn about the challenges facing traditional revenue streams in the telecommunications industry due to the dominance of hyperscalers like Amazon and Google. This blog post highlights the shift towards leveraging 5G technology to foster stronger business-to-business (B2B) relationships as a means of generating new revenue streams. The emergence of 5G enables innovative B2B2X models where businesses can offer connectivity and value-added services, leading to collaborative ecosystems and increased revenue potential. Learn more about the transformative power of 5G in reshaping business landscapes and driving sustainable growth.

March 12, 2024

How Enghouse Networks’ Proactive Care Can Improve the Customer Experience for IoT/M2M Services

In the rapidly evolving landscape of the Internet of Things (IoT) and Machine-to-Machine (M2M) communication, key sectors like energy, transportation, and security are increasingly dependent on connected devices. This blog adeptly addresses the challenges companies and consumers face due to network issues impacting devices such as power meters and security cameras. It introduces Enghouse Networks' Proactive Care, a solution designed to seamlessly integrate with existing service assurance and network planning processes, aiming to enhance customer communication and satisfaction in the face of these challenges.

March 6, 2024

Lowering Costs, Reducing Complaints, and Increasing Customer Satisfaction with Automated Disturbance Notifications

Enghouse's automated disruption notifications transformed Telia Finland’s customer service, lowering costs, reducing complaints, and boosting satisfaction with timely, transparent communication.

February 21, 2024

Proactive Care Product Overview

Enghouse Proactive Care enhances wireless network management with real-time, personalized disruption alerts, ensuring reliable connectivity for IoT and 5G FWA, crucial for fixed M2M/IoT devices.

January 16, 2024

Defusing the Legacy TV Time Bomb

Understanding and overcoming technological challenges is key to success in the dynamic TV service industry. This insightful blog explores the significant challenges in the TV industry, including fixed-date issues like certificate expirations in STBs, and variable-date challenges such as hardware failures and shifts in consumer expectations. Read our blog now to learn how you can effectively manage these challenges and position your TV services for long-term success.

September 26, 2023

Entering the Integrated Digital Management Portal

The shift to digital-first service demands new CX strategies. This whitepaper explores how a unified portal and Enghouse's InCharge solution help telecoms reduce friction and support 5G-ready operations.

September 12, 2023

The Challenge of Seamless CX in B2B Telecom

Digital transformation is reshaping telecom. As B2B demands grow with 5G, operators need efficient, data-driven tools. Streamlined digital portals are key to delivering strong CX and staying competitive.

August 15, 2023

Embracing the Digital Revolution

Digital transformation in telecom has driven major investment in broadband, 5G, and cloud-native tech. Providers must embrace digital tools to move beyond basic connectivity and deliver smarter services.

August 8, 2023

Embracing the Digital Revolution: How Communication Service Providers Thrive in a Transformed World

Service providers must recognize the importance of integrating digital technologies as they play a pivotal role in reshaping industries and delivering enhanced communication services that go far beyond the ‘dumb pipe’ of the past. Let's examine the major trends and their impact on BSS/OSS systems.