VIP

VIP includes dashboards and reporting, role-based user management, access and navigation logs for auditability, and inbound access control to support day-to-day operations.

VIP is designed for telecom-grade scale, supporting high volumes of concurrent sessions while maintaining reliable, low-latency service execution.

VIP is deployed in production across multiple Latin American operators, including carrier-grade environments handling more than 30,000 RTP ports.

Its graphical service creation environment allows operators to design and deploy new voice services faster, without long custom development cycles.

Yes. It provides structured voice menus, faster response times, and more consistent service access, helping reduce wait times and improve call handling quality.

VIP handles call identification, segmentation, and menu-driven flows before calls reach the contact center, reducing the volume of interactions that require agent intervention.

VIP includes a graphical Service Creation Environment (SCE) with drag-and-drop flow design, allowing operators to build and deploy call flows without complex coding.

Yes. VIP includes configurable voice network gateway capabilities that support RTP routing and interconnection across different voice domains within the operator environment.