Billing as a Service

Enghouse Billing as a Service (BaaS) is a cloud-based billing SaaS platform for telecoms and utility service providers. It combines metered and convergent billing, order management, provisioning, and workflow automation in a single solution. BaaS handles rating, invoicing, payment tracking, and revenue reporting for subscription-based, usage-based, and hybrid offers, so providers can manage recurring revenue and complex service bundles without running their own billing infrastructure.

Enghouse Billing as a Service is built for communications service providers, MVNOs and MVNEs, utilities, and digital service providers that need to bill recurring and usage-based services. Typical customers include fixed and mobile operators, ISPs, OTT and streaming providers, and utilities that want a hosted billing platform to support telecoms, data, energy, or bundled services for B2C, B2B, and IoT customers.

Enghouse Billing as a Service consists of two core components:

• Billing SaaS for order entry, account management, mediation, rating, billing, invoice production, finance management, and native CRM support.
• Order Orchestration & Workflow for business process management, order orchestration, automated provisioning, exception handling, and system notifications across internal and external systems.

Together they provide an end-to-end Billing as a Service platform rather than a point billing engine.

The platform supports subscription, usage-based, and one-off charges across consumer, business, and IoT offers. It can rate any metered usage, such as voice, data, messaging, content, or utility consumption, and apply tiered pricing, discounts, bundles, and promotions. Providers can configure convergent billing for multiple services on a single invoice, with support for both prepay-style real-time charging and post-pay invoicing flows where required.

Enghouse Billing as a Service automates mediation, rating, invoice generation, taxation, and payment posting, which reduces manual steps and the risk of errors. Workflow-driven order management and provisioning help avoid lost or stalled orders and ensure that services, billing, and stock stay in sync. Providers gain consistent billing processes, auditable flows, and real-time visibility of orders and revenue, which lowers operational effort and speeds time to cash.

The platform supports e-billing presentment and can expose billing and usage information through portals and mobile apps, so customers can view invoices, check balances, and manage plans online. Faster and more accurate billing, proactive notifications, and clear invoice structures reduce bill shock and calls into customer care. Combined with digital order capture and automated provisioning, this creates a more consistent customer journey from sign-up to ongoing service management.

Yes. Billing as a Service exposes APIs and offers native CRM support, including out-of-the-box integration with common CRM platforms. It can work with CPQ tools for product configuration and quoting, ERP and finance systems for general ledger and collections, and external mediation or network systems for usage feeds. Order Orchestration & Workflow uses flexible APIs to connect to third-party systems and automate end-to-end order and service flows.

Yes. Enghouse Billing as a Service is used to manage billing and order processing for OTT and streaming services, telecoms and fixed-line services, utilities such as water, gas, and electricity, and IoT or M2M products. The platform can handle different units of measure, metered usage, and pricing models, so providers can bill connectivity, content, devices, and utility consumption from a single billing SaaS environment.

The platform supports fully integrated managed taxation across services and jurisdictions, which simplifies tax calculation and reporting for providers that operate in several regions. It integrates with payment gateways for card, direct debit, and other electronic payments, and supports e-billing presentment to help meet regulatory and customer expectations around invoice formats and access. This reduces the need for separate tax and payment tooling on top of the billing system.

Billing as a Service sits alongside Enghouse Retail Revenue Management, Wholesale Revenue Management, MVNO and MVNE Solutions, IoT Monetisation, and the InCharge portal. Providers can use Billing as a Service as the main billing SaaS platform for retail and B2B services, while Wholesale Revenue Management handles interconnect and roaming settlements, and MVNO or MVNE Solutions cover virtual operator models. Shared design and integration patterns help create a single revenue stack rather than isolated systems.

Enghouse Billing as a Service is delivered as a hosted, cloud-based solution, with a SaaS commercial model that spreads cost over time instead of a large upfront licence. Service providers can start with core billing and order management, then add more services, geographies, or product lines on the same instance. This lets them align billing-platform investment with subscriber growth and new digital service launches.

Billing as a Service is a cloud-based billing platform that allows service providers to manage rating, invoicing, payments, and customer billing without running their own billing infrastructure. It supports subscription, usage-based, and mixed charging models across telecoms and digital services.

It is used by communications service providers, MVNOs, fibre operators, ISPs, and digital service providers that need to bill recurring and usage-based services. It suits both B2C and B2B models, including IoT and wholesale-style offers.

Traditional billing systems are often hosted on-premise and require ongoing infrastructure and licence management. Billing as a Service is delivered as a hosted platform, reducing operational overhead while allowing faster product setup and change.

Yes. Multiple services can be billed together on one invoice, even when they come from different networks or usage sources. This supports clearer billing for end customers and simpler revenue handling for providers.

Usage records are collected through mediation and processed through a high-capacity rating engine. Rating can be performed near real time, typically within five minutes, depending on feed availability.

Yes. The platform includes APIs and pre-built integrations for CRM, payment gateways, and finance systems. This allows billing to stay aligned with sales, customer care, and accounting processes.

Tax handling is supported through integrated tax partners that manage calculation and reporting across regions. This reduces the need for separate tax systems and helps meet local regulatory requirements.

Yes. Providers can start with core billing functions and expand services, customers, and regions on the same platform. This supports growth without platform replacement or major rework.

New products and pricing models can typically be configured and made billable in minutes, rather than weeks or months, depending on complexity and input feeds.