Enghouse Contact Centre solutions adapt to unique requirements and budgets, enabling businesses to virtualise customer experiences while maintaining legacy systems with a flexible migration approach.
A Scandinavian MNO launched an independent MVNO as a fighter brand to attract price-sensitive consumers, maintaining market position while expanding reach amid growing competition.
As operators further develop 5G and inch closer to 6G, it’s time to reassess these systems to determine if they’re up for the task ahead. After all, OSS is the beating heart of any telecom network. They are the tools for designing, building, operating, and maintaining the world’s communications infrastructure, but they were created and deployed in the last millennium.
As 5G matures and 6G moves closer, operators must evaluate whether their OSS tools are ready. Ageing systems risk disruption, and delaying upgrades may prove more costly than taking action now.
PayTV is transforming. TV is attractive for consumers and sticky for operators but not if it distracts from a focus on broadband, IoT, mobile. TV as a service (TVaaS) is rapidly becoming the path chosen by most operators to keep a compelling TV offer in the bundle but without the cost, complexity and risk of traditional approaches.
In the second part of our look at the evolving role of the Session Border Controller, we look at more appealing SBC use cases and get some insight into how the Enghouse SBC platform is helping a real-world organization.
Before the cloud, Session Border Controllers were often seen as helpful but non-essential on-prem equipment. Their role was to secure VoIP and manage signalling across incompatible systems.
Network Visual Intelligence empowers teams with service impact insights, enabling accurate issue prioritization, real-time monitoring, and proactive customer notifications through powerful automation