Service Assurance - Enghouse Networks

April 13, 2023

Video Interview: Agile, composable platforms for next-gen service models

Live from Mobile World Congress 2023 in Barcelona, where Principal Analyst at TM Forum, Dean Ramsay interviews Val Vaduva, CTO and Mick McCluskey, VP of Product Management from Enghouse Networks, discussing Agile, composable platforms for next-gen service models.

February 23, 2023

5 Reasons Now is the Time for an OSS Refresh

As operators further develop 5G and inch closer to 6G, it’s time to reassess these systems to determine if they’re up for the task ahead. After all, OSS is the beating heart of any telecom network. They are the tools for designing, building, operating, and maintaining the world’s communications infrastructure, but they were created and deployed in the last millennium.

February 23, 2023

5 Reasons Now is the Time for an OSS Refresh

As 5G matures and 6G moves closer, operators must evaluate whether their OSS tools are ready. Ageing systems risk disruption, and delaying upgrades may prove more costly than taking action now.

February 14, 2023

Mission (Not) M-PESAble: Managing a Critical Telecom Migration

Safaricom migrated its platform to the cloud with minimal disruption, leveraging the right tools and partnerships to maintain customer connectivity during the critical telecom transition.

January 10, 2023

Driving With Your Eyes Closed

You would never drive with your eyes closed but we see many operators running their TV business without understanding what is happening with this service – they are seeing outcomes but have very limited insight as to what is driving these outcomes. In this blog I’ll look at how analytics can transform the way operators run their TV service.

December 14, 2022

Groundhog Day – Service Management vs Network Management: The Battle rages on

According to a Cowen and Company survey, network experience is the top factor impacting telecom users' critical buying decisions and reason for churn – even more than price and customer service. In other words, quality trumps everything else – which means it also needs to be first and foremost for network operators.

November 9, 2022

It’s Time for a Reality Check on Network Automation

The telecom industry has been talking about network automation for the past decade, with promises of zero-touch automated networks with virtualized, cloud-based OSS systems managing everything seamlessly behind the scenes. Are we there yet - no.... Learn more about how we can help you with your network automation journey.

August 3, 2022

Top 5 Requirements for Service Assurance in 5G Private Networks

Private 5G networks are about to be the hottest game in town- with an expected compound annual growth rate (CAGR) of 47.5% from 2022 to 2030. These are like public networks in many ways, but instead of sharing resources and bandwidth with others, these are dedicated networks purpose-built by, or for, businesses or organizations. The benefit is that they gain full control and ownership to help guarantee availability, security, and performance.

July 18, 2022

Network Visual Intelligence Suite Product Overview

Network Visual Intelligence empowers teams with service impact insights, enabling accurate issue prioritization, real-time monitoring, and proactive customer notifications through powerful automation